Zuern Building Products & Design Center - Cedarburg, Wisconsin

Antonio V.

Salesman was a completely rude and unhelpful. I ended up walking out because of his lack of willingness to help me order fencing materials.

Steve H.

Worked with Courtney in cabinets. She was super helpful and reliable. Helped us choose cabinets and countertops.

Eric W.

Fantastic service from Ryan Schrank @ Zuerns! Ryan was very detail-oriented & thorough on my 20+ window replacement project. The Marvin windows turned out fantastic and everything went very smooth. Thanks again Ryan!

Michael N.

Thanks again for business opportunity friendly staff keeping it up

Jennifer P.

I’m very dissatisfied with the service I received at Zuerns. First our service provider Alex, is very argumentative and he has poor communication skills. He quoted us a price on Marvin Patio Door and small Kitchen Window, we hired a contractor to do measurements and then the door and windows were ordered. We were told 4-6 weeks it is week 16 and we have no doors yet and they have my money. I inquired about the windows in July come to find out my small window was not ordered. They lied to me and stated it was a part they were waiting on ..... said the week of July it would be in. It’s August 14th and still not installed due to my contractors are busy with other projects. I call Alex for a copy of my receipt and said he couldn’t give me one . What? I asked him why he indicated he need to get permission from contractor because they do markups they don’t want customers to see. UNBELIEVABLE so I have no doors that I paid for and now I need a complete strangers approval for my receipt!!!!! DO NOT DO BUSINESS WITH THESE PEOOLE, Alex’s favorite line is “ I’ll call you right back” and he doesn’t. There is nothing worse than a liar and unfortunately they lied time and time again.

Craig S.

Beware of Zuerns return policy as a contractor. If you do an application for credit ask for an explanation of what is returnable as well if anything is "Special Order" before they "Order it up". I "Ordered up" some doors, two different manufactures showed up and they refuse to return with any policy besides the application of credit.

I also had a house designed, make sure you understand that if there is a design issue. your on your own and any materials that are ordered that don't fit due to their error is not their problem.

Jamie

I wanted a quote for new windows for my home along with interior and exterior doors. Went in on a Wednesday and Alex told me the quote would be ready by Friday or Monday. I didn’t receive the quote. I called back 3 times to see when it would be ready. Alex was always busy. The 3rd time I called someone said they would get back to me that day. A week later I still haven’t received the quote nor have I received a call back.

adam G.

Absolutely horrible and unprofessional...especially the architect, Craig Miller. He left things out of our house plans (important details like chimney, details on the spamcrete exct.) Our plan was super simple with 2 minor revisions. When we met and decided on a builder they brought it to our attention all the details our plans were missing...when we sat down with him and our builder, and went through the corrections there was never any talk of extra cost as we had already paid the $2100 for our plans. Only once we had left did he decided to email us and tell us there would be additional cost...additional cost at $75/hour to fix his mistakes and errors that should have been included in the original plans.(total of just shy of $400 ADDITIONAL DOLLARS) When we confronted him about it he was unprofessional and told us there was nothing he was willing to do about it and either we pay the additional cost or we don't get our plans. I would not recommend using him to draw up your house plans or zeurns all together. As they were willing to do NOTHING to make the situation right.