VPH Management Service, LLC - New York

Omar J.

Living in this apartment building has been a frustrating experience. The management seems completely uninterested in maintaining the shared spaces, and the upkeep is subpar at best. They raise rent every year without making any noticeable improvements or repairs to the building. Maintenance requests are often ignored or only partially addressed, and when something is fixed, it's rarely done correctly. The housekeeping service only comes once a week, and their cleaning efforts are lackluster at best, often leaving areas half-cleaned.

The laundry room is a constant problem—always filthy and often filled with broken machines that never get fixed in a timely manner. One of the most frustrating aspects is that there's no on-site superintendent, which means if you’re locked out of your apartment, you could end up waiting for hours before someone comes to help. To make matters worse, the balcony doors lock if you close them, which could leave you stuck outside until someone else comes to rescue you.

Overall, the lack of proper maintenance, cleanliness, and responsiveness from management makes this building far from a desirable place to live. I would strongly recommend looking elsewhere if you're considering moving in.

Kathy J.

VPH management office display the same behavior as NYCHA they only care about the rent and not the tenant. I give them no stars rating. I had visited the office. I made more calls then I should have and five months later the property manager of Sam City is still in a meeting, I am trying to get my security deposit back I moved out 2024. I know there is a shortage of apartment but as a former tenant I do not recommend renting. Lastly, the supervisor of the property manger of Sam City should be reprimanded because she is incompentent.

Brittney Z.

This Management company has taken over Fred E Samuel Apartments in Harlem. As they have taken over they do not answer any phone calls. The communication lacks with tenants, they provided space heaters to every tenant instead of fixing the radiator. Have not fix the hot water, and is now blocking rent payments in person. They also post building updates to incorrect building addresses. This management company unfortunately is worst then NYCHA. At least NYCHA provided proper maintenance assistance.

Nisa N.

Tenant safety is not a priority with this management. The management only cares about getting the rent. The staff is rude and lacks communication

Duffy

Took my documents and never got back to me. Horrible communication

JLamont F.

Communication is horrible and untimely.

Janey D.

Communication is horrible.

Chantel B.

Tye6 have at least 3 violations from my apartment and I moved in at the end of August