Visocky Plumbing & Heating LLC - Hayward, Wisconsin

Olson C. I.

From initial contact to finish install, I really appreciated the service we received from Visocky. Their tech Evan was fantastic to work with. What I really appreciated what how he double and triple checked everything to ensure nothing was leaking before leaving the job-site

Elyse &. H. J.

We cannot say enough bad things about Visocky and his employees. His office staff was rude and refused to even give us the professional courtesy of a callback when we waited for weeks for someone to show up on our worksite as scheduled. We fired their plumbers before they even started with the main install because they inspired ZERO confidence that they weren’t going to drill holes through our solid log cabin walls and soffit everything rather than doing things the right way. They wanted to just drop ceilings instead of run waste pipe and vents through totally reasonable sized floor joists and up through knee walls. Ex. 2 in pipe through 2x12 floor joists - vents out log walls instead of up through knee wall cavities. We very much got the impression that they were being lazy and wanted to do the least possible work in order to get onto the next job. This makes sense knowing there were only two install guys on staff at this point and they kept mentioning all the $4 million mansions they had to get onto. Yuck.

The HVAC install guy ran a main return through our basement hall at 63” of clearance and refused to fix it - saying I as the homeowner approved it. When I asked Ray - the owner - to show me the signed change order, he became irate. The install guys clearly worked himself into a corner back to the furnace and had no option but to drop the return under the main heat trunk to get back to the furnace. Rather than fess up and fix it, I was told I approved it and it’s my fault I didn’t tell him how to do his job properly.

When we contacted Ray to discuss solutions he literally YELLED at us and called us names - we have recordings. We’ve had to gut 1/3 of the duct runs because his guy rushed to finish them just so he could call it complete and bill us. Returns were installed that didn’t accommodate even the most basic of assumptions…like finished floors and vent grates. We have returns directly across halls from heat vents - like two feet away. Nearly all the tape has detached from return runs, screws missing, gaps in duct runs. Flexible vent was used on main runs that bends around so many times no airflow even gets through. Absolutely, horrible work. Were glad our other contractors have been able to see for themselves how horrible the work is so the word gets out from someone other than just us.

In the end, the work was done poorly and he refused to refund us for thousands of dollars of plumbing work and other HVAC items that weren’t completed. We considered small claims courts but were told by folks in the community that he was having a hard time lately and we’d be lucky to even collect. When we tried to work with him, he yelled, deflected blame, and fell back on threatening to put liens on our property if we didn’t pay for the terrible work that had been done. He literally sent invoices the same day his HVAC guy was finishing work before he was even done.

Their accounting must also be as bad as their customer service and install work, because we continued to receive invoice reminders long after we paid and he signed the lien release waiver.

We hope this review finds others before they make the mistake of hiring Visocky.

Ben S.

Update:
They refused to service me because I gave them a 3 star review with constructive criticism. The original review is below. It's hard to keep a three-star review if they refuse to service me just because of a review that was very much substantiated and I probably shouldn't have even given three stars originally. But I thank them for refusing to service me because I was able to find not one but two other plumbers who are much more reasonable in costs. Faster to service and way more friendly.

Original Review: They are okay but could improve on communication and following up on requests and projects. The last quote I received was 3 times the cost of what another reputable company did the work for. They obviously didn't want the work.

Paul T.

Great experience all around. Needed an emergency repair of a significant plumbing leak in my crawl space. Visocky Plumbing promptly answered my call, had a plumber on-site within hours, and fixed the problem quickly. Evan was fantastic to work with - positive attitude, worked efficiently, and brought creative ideas for installing new lines to bypass the source of my underground leak. Will definitely call Visocky again for any future needs.

Radisson R.

Called Visocky for one of our apartments, and making an appointment went smoothly. They were able to come out within a week and put us on the waiting list in case someone cancelled beforehand. Day came and went and no one showed up nor called. I called the next day and the person I talked to didn’t know no one showed up. He apologized and said they could come the following day but didn’t know what time. He said he’d call back with the time but never did. They did come out the following day but never contacted me when they arrived, when they left, or about what they did. I received an invoice the following week with a brief description of the work done. I would have appreciated better communication throughout.

Mary T.

they did a fantastic job, our sewage backed up into the house called on Friday, got out and got it repaired by Monday, thanks so much, will use again, office staff are great as well

Jenk's B. A. T.

I contracted Visocky Plumbing and Heating to install a new air conditioning unit at my shop. They did it very timely and did a thorough job! Highly impressed. Not only that....when the AC manufacturer did not send the unit I ordered in....they sent their people to drive down to Eau Claire to pick it up for me. Great business....definitely would recommend this business.

Andy N.

I have used Visocky three times for my cabin and every time they have been professional, did excellent work and punctual. I also dealt with owner and admin person on quotes, scheduling and details of the job and were equally satisfied. Would strongly recommend them for your plumbing and furnace repairs and installation.