Vinewood Coverings & Construction, Inc. - Lodi, California

Cheryl P.

Katrina and Steve and the entire team were great. Great communication and follow up. I had a couple of issues 1 year after the install and with one call they took care of everything quickly. Vinewood was very easy to work with and I would highly recommend them.

9/29/23 Haley is very easy to work with and is a great communicator. Matt and Michael did a great job with the repairs. The company stands behind their product. Thank you!!

Jim B.

The awning is awesome and customer service was excellent. We initially had a few issues, but the office personnel as well as the owner of the company corrected it as soon as possible. They even went as far as fabricating additional parts, at no charge to me, to make sure it fits perfectly. I highly recommend this company and the team of professionals who run the office as well as the friendly installers. The video only shows the awning come out partially, since videos are limited to 30 seconds.

Thank you Vinewood Coverings for a great awning.

Jim and Lori Baca
Clayton, CA

Mimi

My awning broke down on left side. I contacted this company who installed and they said warranty was for only a year. They said they are not responsible if damage from weather..What was the purpose of having a weather sensor? The thing is coming out of the cement. I don't know the 2 men who installed..1 old and 1 young. I didn't see their license or anything..anyway someone is responsible. Oh I was told on the phone I should have had batteries? Batteries are in my remote..

Marcos M.

Warning on Sunsetter Awning purchases from Vinewood Coverings - we purchased a home with Sunsetter awnings and the motor broke on the awning inside of the first 5 years. Turns out the warranty is not transferable and now we’re on the hook for $1000 to replace and fix this issue. Buyers beware the quality on these awnings is super low and if you’re buying a home with these already installed you definitely should expect to be paying out of pocket to keep these working.

*updating this review based off of owner feedback
“Small business” is such a joke - either you stand behind the product you sell or you don’t. For those doing research on awnings, there is no escalation path with the Sunsetter company, they’re just a “distributor”. My issue with Vinewood is they have no accountability for the pile of junk they sell as “top quality”. The bill for the first problem we have is actually $1600, not $1000! Cost of ownership is real - so for those considering purchasing Sunsetter product from Vinewood, please so your research.
Last note ongoing cost - a service visit is also $299(can be waived) - so anytime you need Vine Coverings to show for any issue whatsoever - plan on spending $299.

Jeff M.

Finished products works good on 1st try, 1 hour.
The long delivery with redelivery where a disappointment.
Appearance of parts & installed look very good, with exception of 4 points being supported with "loose 2X stacked wood & cardboard". Nothing was mentioned on why they are there and it look obvious that it's "temporary". If support is needed for the drive end (& it appears necessary to not sag & stain the heavy end), then a professional designed support must be provided., instead of "loose 2X stacked wood & cardboard".
Being an exceptional good communicator, I know I'll hear from Haley next week. Haley's anticipation communication made any difficult occurances understandable each time. Rushing the reorder with urgency was appreciated.
Friday's installers endured 105F and finished before 1pm with no lunch.

Michael R.

The service I received in setting up the installation of two awnings was excellent. Haley was extremely helpful. The he two installers who arrived were fast and professional, I’m extremely happy working with Vinewood Coverings.

Margaret M.

Michael and Rudy just left after installing my awning. Everything about the install experience was A+ : they were on time, really nice, very knowledgeable, answered all of my questions, did a beautiful install, and left my deck clean. And I can’t believe how quickly they were finished. I’ve had such awful experiences with contractors and installers, but Michael, Rudy, and Vinewood Coverings completely exceeded my expectations. Thank you so much!!!

Paul A. L. H.

We ordered a Sunsetter Awning from Vinewood. We were told from the beginning that it would be 9-10 weeks before we could take delivery due to manufacturer delays. They checked back with us every 3 weeks to let us know the status of our order. It took a little over 8 weeks until installation. The technicians who installed our awning were very competent and informative. The office staff was also very helpful. Wonderful customer service!