The True Gem - Dallas, Texas

Address: 2626 Cole Ave suite 800, Dallas, TX 75204.
Phone: 2142532991.
Website: thetruegem.com
Specialties: Jewelry designer.
Other points of interest: Identifies as women-owned, Online appointments, Delivery, Onsite services, Wheelchair accessible entrance, Wheelchair accessible parking lot, Repair services, LGBTQ+ friendly, Checks, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 371 reviews on Google My Business.
Average opinion: 5/5.

šŸ“Œ Location of The True Gem

The True Gem 2626 Cole Ave suite 800, Dallas, TX 75204

ā° Open Hours of The True Gem

  • Monday: 10 AM–6:30 PM
  • Tuesday: 10 AM–6:30 PM
  • Wednesday: 10 AM–6:30 PM
  • Thursday: 10 AM–6:30 PM
  • Friday: 10 AM–6:30 PM
  • Saturday: 10 AM–6 PM
  • Sunday: Closed

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The True Gem - A Dallas-based Jewelry Designer

The True Gem is a highly esteemed jewelry designer based in Dallas, TX, with a physical location at 2626 Cole Ave suite 800, Dallas, TX 75204. The business can also be reached by phone at 214-253-2991 or through their website at thetruegem.com.

Specializing in jewelry design, The True Gem has garnered a reputation for its exceptional craftsmanship and personalized service. The business is proud to identify as women-owned and offers a range of services, including online appointments, delivery, onsite services, and repair services. Additionally, The True Gem is committed to providing an inclusive environment, welcoming all customers, including those from the LGBTQ+ community.

With a wheelchair-accessible entrance and parking lot, the store ensures accessibility for everyone. Payment options include checks, credit cards, debit cards, and NFC mobile payments, providing flexibility for customers.

At The True Gem, the team goes above and beyond to ensure customer satisfaction. The business has received outstanding reviews, boasting a 5/5 average rating based on 371 reviews on Google My Business. Many customers praise the knowledge and patience of the staff, such as Brad, who guide clients through the process of selecting the perfect piece of jewelry.

Testimonial Highlights

One particularly glowing review shares, 'Working with Brad from True Gem was the best decision I made He was extremely knowledgeable, very transparent, and was abundantly patient in helping craft the perfect engagement ring for my fiancƩe. He guided me every step of the way, and ensured we would not stop until I was 101% satisfied with the ring.' This sentiment is echoed by many other satisfied customers, who highly recommend The True Gem to anyone looking for the best jewelry buying experience.

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"summary": "The True Gem is a Dallas-based, women-owned jewelry designer offering exceptional craftsmanship, personalized service, and a range of services, including repair and onsite services.",
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šŸ‘ Reviews of The True Gem

The True Gem - Dallas, Texas
jason P.
5/5

Working with Brad from True Gem was the best decision I made!! He was extremely knowledgeable, very transparent, and was abundantly patient in helping craft the perfect engagement ring for my fiancƩe. He guided me every step of the way, and ensured we would not stop until I was 101% satisfied with the ring.

I highly recommend Brad to anyone looking for the best ring buying experience you could ever ask for.

The True Gem - Dallas, Texas
Emily H.
5/5

Wow - I could not be more pleased with my experience with TTG! I have been eyeballing the website for months. Trying to decided between a custom or ā€œIn-Stockā€ design.

Lynne is one of the nicest, most helpful people in customer relations I’ve ever had. She was so quick to get back to me, answered any and all questions I had for many different designs and stones; while not once making me feel like I was putting her out.

I ended up with an ā€œIn-Stockā€ ring and I am over the moon for it. Lynne plays an integral part in these rings by personally selecting the stones and her taste/eye is outstanding! My ring was beyond my expectations, even with amazing videos being made of it. Someone recently described it as a ā€œdisco ballā€ and it definitely sparkles like one. I catch myself staring at it all the time.

The construction of my ring is immaculate as well. I have the Alaniz setting and it’s so well-made. It really allows the diamond to shine while maintaining structural integrity.

All this to say:
I could not recommend The True Gem more!

The True Gem - Dallas, Texas
Monica K.
5/5

This is my second time typing this review because I want people to know just how amazing this company is, but my first review was turning into a book. I promise to make this one a little shorter.

Super long story short-er… The ring I ordered is an upgrade for my 7th anniversary. My husband gave me a budget and said ā€œDo as you please.ā€ I checked Google, and all of the suggested big-name online jewelers came up first, and what they had to offer in terms of what I was looking for was going to cost around $25,000+. I was looking for a 7-carat emerald cut solitaire set in yellow gold. I also looked into a few smaller online jewelers, but they either didn’t have what I was looking for, or they were going to charge an extra fee to custom build my ring or source my stone, and they were all still around the $7,000-10,000 range. That was completely within budget, but I also had some of that budget earmarked for other anniversary surprises for my husband. So I kept shopping around and found a small online jeweler who quoted me $4000 and a 6-8 week turnaround. That was an amazing deal for what I was looking for so I kept all their information so I could show my husband what I had picked out. In the meantime, I kept looking at other websites, and I remembered seeing The True Gem on social media. I decided to check their selection. When I started designing my ring on their website, I had trouble adding the stone and setting to my cart. That prompted me to chat with them so I could get help. Henry responded to that message within minutes, and he has been so patient and kind and attentive from the beginning. I told him what I wanted, and within 30 minutes, Henry had sourced me a diamond and I had a final cost that beat out every other site I had explored. I put all of my blind faith in Henry when picking my stone, and placed my order. I had a few hiccups and questions along the way and even found out my husband needed the ring expedited because he was planning a big anniversary celebration, and Henry was able to make it all happen. Within 2 weeks from the time I placed my order, the ring was on my doorstep. My ring is better than I could have ever imagined, and it’s everything I wanted and more!

Side note, don’t worry, this setting and the prongs (mixed with the platinum head) are so substantial, it eliminates the need for a gallery rail.

The True Gem can make your jewelry dreams a reality with any budget. If you have any doubt, just re-read this review and all the other 5-star reviews. It’s more than worth it!

The True Gem - Dallas, Texas
Gina J.
5/5

THANK YOU, THANK YOU, THANK YOU! If you are looking for the highest quality of rings, customer service, and a team that actually cares about the creation of the most important piece of jewelry you will own in your life, you are in the right place with The True Gem. This is going to be a long review, but it's well-deserved. My fiancè attended The True Gem's popup in NYC last year to purchase my beautiful engagement ring. He worked with Greg & created the ring of my dreams! Because he had such a great experience working with The True Gem and Greg, we decided to go through with purchasing our weddings bands. My fiancé is very unique, one-of-a-kind, and wanted a very different design for his custom wedding band. We needed some help on the design & bringing together the ideas we had. I worked with Jordan, Lynne, and Usiel to bring this vision to fruition. Going through the customization process, especially with such a unique design, it was imperative that the design team and us connected on the vision. From the beginning working with Jordan, he understood the vision & would also provide ideas that I would've never thought of. He took the time to really understand what was important to us and the details that we wanted. His attention to detail is impeccable as well as his eye for his creativity to truly make this piece one-of-a-kind. Most importantly, he understood from our conversations the vision we had. When we saw the final design before production, it brought tears to my eyes. The design was EXACTLY what we had envisioned, but better! My fiance is from NYC, meets many jewelers through his line of work, a tough crowd, LOL, & not easily impressed, from the onset of the NYC Pop-up, the customer service creating my ring with Greg to final production of creating his custom ring, he said we will not be going through any other jeweler besides The True Gem. Jordan kept us updated as to the production time and unique ideas to tie everything together. Jordan, Lynne, and Usiel, words cannot express how thankful, grateful, and how much joy we have in our hearts working with your team creating our forever rings. You truly made both of our dreams come true and saying thank you will never be enough to express what we feel in our hearts. Thank you from the bottom of our hearts!

The True Gem - Dallas, Texas
Ashley D.
5/5

I cannot say enough about the customer service experience with Lynne and Anastasia. They talked me through the entire process after my first choice was not what I thought I wanted. Lynne was so patient and kind. I felt as though I was chatting with an old friend. In the end I settled on a design that Lynne loving named LynnieBeth. She is perfect !!! Thank you girls for making my ring dreams come true.

The True Gem - Dallas, Texas
Julia R.
5/5

Can’t say enough good things. I live in NY and The True Gem is located in Texas. Brad met with me via zoom, sent me pictures, and we spoke over the phone until I found the perfect ring I was looking for. Customer service was amazing. Both my engagement ring and wedding band are from True Gem and I’m obsessed. Amazing quality and durability, with lifetime care coverage as well! Attached are pictures of my engagement ring, I will update with more pictures when I receive my wedding band!

The True Gem - Dallas, Texas
Elizabeth H. (.
5/5

My fiancĆ© and I had a lovely experience shopping for engagement rings here, and my fiancĆ© purchased the engagement ring and wedding band for a stellar deal. I love how The True Gem doesn’t try to upsell and keeps their diamond prices closely tracked to the market value. The husband/wife duo owners are very sweet and care for their customers, and every person who helped us was incredible. I originally was thinking about doing a custom ring, but I fell in love with one of their already-designed rings and decided to go with that! I will definitely be returning in the future for any other jewelry needs.

The True Gem - Dallas, Texas
Alyssa K.
5/5

I initially contacted The True Gem to design my engagement ring, but ended up deciding to have a travel/cocktail ring made. I worked with Brad from around April to September going back and forth and changing my mind at least 100 times. He was so patient, understanding, and knowledgeable the entire time and helped me tremendously!! I cannot say enough good things about him and the rest of the staff at TTG. Also, when the ring did arrive, FedEx ended up delivering it to the wrong person. I called TTG in hysterics and within the hour they assured me they would remake my ring at no cost to me. I couldn’t believe the high level of customer service I was receiving. Thankfully, FedEx was able to redeliver my ring to me, but I was blown away with TTG’s care for the situation. I will be using them again and again for the quality of their work, customer service, and beautiful designs.

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