Russell's of Neillsville - Neillsville, Wisconsin

Audrey M. B.

Been shopping several times there. Products of quality and food products are fresh and cans & dry goods are rotated. Clean facilities and friendly and helpful staff.

Lisa F.

I purchased a mattress. My experience was wonderful; thoughtful questions, attention to detail, and great service. The delivery was very smooth and the employees were friendly and knowledgeable. I would definitely purchase from Russell's again.

Rebecca M. K.

This is your one-stop-shop in this small town. They have housewares, groceries, tools, clothes, outdoor stuff, etc.... Like a small Wal-Mart except the housewares were much more exclusive. The reason for the rating is the hefty grocery prices.

baumle06

Our dryer was having problems and after submitting a service request online over the weekend, we were contacted Monday morning to arrange service! The person we spoke with was articulate and friendly in explaining what to expect including pricing and timing. The service technician arrived on time. He so friendly and great to work with, letting us know exactly what to expect. He fixed our dryer, explained what had gone wrong, and ensured we saw it working correctly before leaving the house. The pricing was fair as well. From start to finish it was a seamless process and that is much appreciated!

Graham O.

The service is always good, it always has stuff in stock.

Megan E.

Russell’s is the definition of price gouging in a rural area. That was borderline acceptable to me since I could simply make the decision to not shop here. I’d prefer the half hour drive to Marshfield or convince of Amazon. However, my home insurance claim chose to do service repairs through this retailer and it was a 5 call hassle in order to make the end bill correct. Russell’s was trying to charge the tax on parts and service to the customer when it should be charged to the insurance provider. When the situation was fixed my insurance provider stated that they’ve never had issues with this in the past so I can only assume that Russell’s has been getting over on its customers for years. Seems on par since everything else in store is marked up in price. Not that I was before, but I will definitely continue to refrain from shopping here.

I will say that the gentleman that actually performed the service repairs was extremely kind.

Kris O.

They had what we were in need of, a refrigerator and found a new lift chair at the same time. Prompt delivery and set up the next day. It was a friendly family atmosphere. Shop local if you can! Thankful

Dominick

Bought a huge chest freezer 2 years and 4 months ago. It died late night. Russell's won't stand by their products. You would think a $1250 freezer would last more than 2 years. I will never buy their over priced appliances again. If you do, buy from this place, get extended warranty because Russell's won't do anything for ya.