River City Irrigation - Onalaska, Wisconsin

Thad A.

If you want to get ripped off this is the place to go. Had several issues with my irrigation system - they continually sent a ‘’mechanic’ with an $85 service fee to replace a $.10 part that wasn’t the issue … instead of addressing root cause they were addressing the symptom as it was advantageous for them. I’ve since switched to Winona Nursery who has been phenomenal. Those folks took the time to address the root cause - couple thousand dollars later (thanks to RCI gassing me with service fees) my issue is resolved. All you RCI customers … check your bills and enjoy the terrible service

Curtis S.

Absolutely awful business! I was a customer for 3 years and I can assure you that if you ever need to get a hold of them, it won’t happen. They don’t respond to emails, they don’t pick up the phone, they don’t call back, no communication other then “we are coming this day whether it works for your schedule or not” and “pay us our money”. If you magically get a hold of them, their “customer service” representative is rude and disrespectful. Not to mention their late fee is so high that it equated to 25% of the bill and that gets recharged monthly if you don’t pay on time. Also, in 2024 you can only pay them via check, money order, or over the phone with a credit card. Very behind on the times. I am no longer a customer and I strongly suggest you never become one. Choose a competitor, do not use this company!

Edit: Since they responded but I can’t comment back directly. Per their email “your email was sent to our spam folder so we didn’t notice it”. I did contact their phone number but they never picked up. I did send emails but they never responded. Therefore, they do no effectively communicate to their customers, hence the reviews being so polarizing, all 1’s or 5’s. Reader and/or potential customer ask yourself, will your experience be a 1 or a 5? Are you willing to gamble or will your choose someone else that is more consistent? Also I offered to pay for the services and one late fee but they refused to accept it.

firefli29

We've used River City for sprinkler winterization and most recently, to fix a couple broken sprinkler heads. While fixing our sprinkler heads, our internet went out. Internet company determined the cable was severed right next to the recently repaired sprinkler head. In the meantime, I we had no internet for 4 days - I work remotely from home and we had company staying with us, so we were frustrated. My husband and I requested a call back from River City to discuss - no response to our voicemail or my email. They just keep sending us the same $400+ invoice. Finally paid it but we won't be using them in the future - very frustrating and unprofessional.

Jenny V.

I have had River City Irrigation install and maintain my sprinkler system for over 5 years now and they are fantastic to work with. I've also used them for weed control and lawn fertilization. They are punctual, professional, and always super helpful. I am very happy with all of the work they have done and would highly recommend!

Lou K.

I had an emergency situating today with two cut Irrigation pipes.

I had first stopped by River City Lawnscape located just down the road from my home and was told that they had the pipe but wouldn't sell it to me, and I should buy it online or ask River City Irrigation.

So I went to River City Irrigation. They were incredibly helpful, listened to me, and understood my predicament.

I was out the door in 10 minutes with everything I needed to end my stressful day.

They have a customer for life.

Great service, great people. They treated me like a neighbor. I won't forget them going above and beyond. *Highly Recommend.

randy D.

Do you're homework ahead of time. Our zone valves weren't working right so we had River City Irrigation come out to take a look. They ended up replacing all 15 of the diaphragms in our system at over twice the fare retail value. Unlike what their website says we did not get a price quote ahead of time. Afterwards I did some research and found out that these parts need to be cleaned over time (look it up online) When I called to question the bill I was asked why I called them in the first place if I knew so much? I was promised a call from the owner but hadn't received one in over a week. Our service call pretty much amounted to highway robbery.

Rick B.

They installed my irrigation system in May and my yard had sod already installed. I was concerned about damage to my lawn. After the sprinkler install the yard still looked great. The crew was careful and left me a diagram of my yard where it showed the lines and sprinklers. Highly recommend them

Dave

Had 5 guys here for 2 days. They did an outstanding job. Very friendly and professional. I would recommend this irrigation company to anyone. The competition never even called back. Thank you River City Irrigation.