Raquel S.
1/5
I have a home warranty and in January of 2025 had issues with a stoppage/main floor drain backup (in addition to other issues). My warranty company assigned Quandt, and Quandt came out and assessed the situation and submitted for repairs. The technician came and fixed the other portions of the claim and the stoppage appeared to have 'cleared itself', as the floor drain was properly draining at the time of the repair service.
I resubmitted for stoppage/main floor drain backing up again last week, along with a couple other issues. When the assessor came out, there was no longer standing water in the basement so the assessor apparently canceled that portion of the claim and submitted for the other issues only (which I did not know until my WC told me after the fact). The assessor did not drop a camera or open the floor drains, to assess for stoppage.
Sunday, about a week after claim submission, low and behold my main sewer stack started leaking (I do indeed have video of said leak that was occuring Sunday night). I immediately called my warranty company and then called Quandt, but there was no answer from Quandt. I did not realise they were not a 24-hour servicer as they were chosen by the warranty company. Monday morning, I again called Quandt, and they said I'd have to call the WC as they are only approved for the sump pump repair/kitchen sink repair. When I called the WC, they informed me that Quandt said there wasn't a stoppage and I was forced to open a new claim because of this "new issue".
After hours of being jerked around by my WC, as Quandt was unavailable for 'expedited service', my WC approved for me to have an outside service come in for this. It took several hours for the outside service to clear the stoppage and then they temporarily patched the broken portion of the pipe that was leaking, and recommended replacement of pipes. My WC then sent Quandt out the following day to provide a second opinion, in addition to doing the repairs for the claim. The same claim that also included the stoppage that was canceled by the assessor...
As you can imagine, this has been a very stressful situation as is. I've reported stoppages and backups and they were "cleared" without actual diagnosis, and now have a broken pipe. I've spent several hours on the phone trying to resolve the issues etc etc.
So imagine my surprise when my WC denied my claim/repairs because Quandt lied and said the service that dropped a camera and cleared the stoppage, were the ones who broke the pipe. Even though the pipe was broken before the outside service came in (again, I have videos of this). I'm completely disgusted by the blatant, dishonest lies that we're submitted to my WC. Quandt never cleared a stoppage, the assessor never truly diagnosed a problem to be submitted back, and now I've spent several hours fighting these lies. I guess it should be noted that the assessor each time was the same guy, but not the same as the technician that did the actual repairs (who was a very nice gentleman). But the assessor, I'm assuming submitted the second opinion based on photos taken by the technician. The actual assessor did not come to my house after the pipe was broken to provide said second opinion to my WC.
I would hope that companies wouldn't lie and provide false/fabricated information in their reports, but that is exactly what appears to have happened. It's very disheartening to put trust into industries that are supposed to be professional and honest, but do not do so.
This review has nothing to do with the actual services that the repair technician provided for Quandt, but rather in regards to the lying and misinformation provided by whoever in their shop provides the repair requests. The repairs they actually have done, seem to be sound.
