Principal Management Group of Houston - Houston, Texas

Diana Dado

Asocia Property Management has been one of the most difficult companies I have ever dealt with. They are quick to issue violation letters and charge certified letter fees, including title search fees, without first informing me through certified correspondence about the title search. When I requested a certified, dated letter regarding the title search prior to the fee being applied, they were unable to provide it. Also unable to provide the “title search” that I have requested to see since I was forcefully made to pay for it.

The company is extremely unresponsive. Each time I call, I’m placed on hold for over 30 minutes just to speak to someone about addressing a violation. On one occasion, I even received a violation for an issue that was my neighbor’s violation. Although I reported the mistake and was told it would be corrected, months later, the violation was still on my account when I followed up.

Furthermore, Ceola, who is supposed to be managing these concerns, does not return calls or respond to emails promptly. It typically takes 4-5 days to get a response. While I understand busy schedules, even a simple acknowledgment or timely reply to an email seems too much to expect.

HOAs should avoid this management company. I’m not sure how they maintain a 4.0-star review when so many reviews I’ve seen are negative, with numerous 1-star ratings.

Alejandro Fernandez

This is a BASIC improvements of concrete in my property, Belinda Miller helps me to understand rules so I can understand what can be done, she has been very responsible on her job.

Unfortunately, Belinda is not the one who makes the decision, the decision is made by "The Committee", which is THE WORST of communications skills, I mean with this that is not that they have POOR COMMUNICATION, NO, it's WORST than that, it looks like they haven't refer to me every time they send an email for my application with NO INFORMATION, with NO QUESTIONS, its something that just can be understood by someone who reads the emails because if I explain it here you won't understand.

I have ONE MONTH waiting for their approval, and they just don't have any days to review, they don't have anyone above to be proactive and solve every homeowners needs.

Definitely, this team called "The Committee" who are the responsible to review the applications submitted, needs a HUGE TRAINING SESSIONS, or just replace the whole team for a competent one. 100%.

I'm impressed that this is still a problem, because now that I can read other reviews in here, you can see that the problem has been there for a while and still with the same communication problems.

Something upper management needs to pay attention for the good of the homeowners that depend on them to improve anything on our properties.

Kara Biggs

One of the worst businesses I have ever had to deal with. Unfortunately this is who my HOA decided to use recently. I have had to file a BBB report due to the issues I have been having for over 5 months. They do not answer the phone, it took me forever to speak to the right person because I was directed to the wrong property manager a few times, and even supervisors are nonresponsive. I have been requesting a meeting with a member of my HOA board for over two months due to issues with this management company and have yet to have a response. I do not wish this property management company on anyone!

JoAnne Chyla

I have lived in Windsor Lakes for 20 years. Our Property Manager, Kim Gonzalez, has been very attentive to our resident’s needs. When I had an emergency and a large tree fell on my house, she immediately directed me to the help that I needed. She has also responded very quickly to some property issues that came up for me. She handled everything in a very professional, yet personable, way. Kim is definitely an asset to our community!

Jesse Busboom

Belinda Miller was amazing, Helped me through the whole process to get my deck addition approved. Defiantly the best experience I have ever had with Management company.

Long Vo

Recently I sent a request to TownSQ to upgrade my wood fence. Thanks to helps from Ms. Belinda Miller, I was able to complete my home improvement application and received the approval of TownSQ within 2 weeks. Ms. Miller was nice and kind when she explained to me the aspects of regulations/requirements from the the government document. In addition, she walked me to the procedure to register and make payment online. Her technical skill is excellent. Her work is professional and efficiently.

Tew Much

I am extremely disappointed with the lack of communication from the HOA management team. Despite multiple attempts to reach out via email and phone for over a month, I have not received any response from the community manager Tiffany nor from Alicia, whom I was directed to by the corporate office. My last email was sent on 10/10/24 I have yet to hear back.

We transitioned to your company a few months ago, expecting an improved level of service and responsiveness. Unfortunately, this has not been the case. The previous company, despite their flaws, was at least responsive to emails and other forms of communication. The lack of communication from your end is not only concerning but also unprofessional.

Additionally, there has not been an HOA meeting since your company took over, which is an important aspect of maintaining transparency and communication with homeowners. The community deserves better, and I hope that this situation can be rectified promptly.

Please address these concerns as soon as possible and provide an update regarding when we can expect a response and the scheduling of the next HOA meeting.

Thank you for your attention to this matter.

Unfortunately, since I couldn’t get a response on email, hopefully I can get one since it’s on google.

Craig g

Let me start with I already wrote you guys at [email protected] and haven't received a response either. It's a canned response and another delay tactic?

So interesting to see others are complaining about the overall response (or lack thereof) received from PMG of Houston. No call backs, no response to email, certified mail or phone calls. I been attempting to meet with my community Board of Directors to resolve a disputed escrow charge for which PMG charged at escrow but not identified on the management certificate. If you want to wait six, seven or more months to get a clear answer to specific questions or the complete blocking of a dispute meeting; go with these folks, their abundant lack of service is award winning. Penny...Albina, award winning community managers, I am nominating you both for the worst customer service award! Y'all deserve it.