PMI Mile High - Westminster, Colorado

Stephanie C.

I can’t say enough good things about Brittani @ PMI Mile High! As a new landlord, this journey has been a constant learning experience, and Brittani has been an absolute rock throughout the process. She goes above and beyond in professionalism, advocacy, and clear communication.

What truly sets Brittani apart is her ability to listen—not just to respond with policy and procedure, but to genuinely understand concerns and provide thoughtful guidance. She is patient, kind, and incredibly knowledgeable. Even in challenging situations, she remains steady, offering her expertise and experience to navigate toward the best solution.

I’m so grateful for her support and professionalism. Thank you Brittani, for being an incredible advocate, professional and an all-around wonderful human!

Tyler C.

I love how easy and streamlined PMI makes working with them. Paying rent, submitting maintenance requests, and accessing important documents is a breeze. While the entire PMI team has always been incredibly helpful, I’m particularly impressed by how well they handle maintenance requests. They respond super fast, and get issues taken care of promptly.

Joshua T.

PMI was very communicative and responsive once I submitted an application. I found that I received exceptional customer service from everyone I spoke to at PMI. If it was strictly down to interactions ans first hand experiences I would have given them a 5 star rating. The fees they charge however, are another story. $150 "lease origination fee" and a $250 renewal fee if i decide to renew my lease a year from now. $150, sure fine PMI is a business and has to make money too. It would appear that they are not contracted to manage the property during my tenantcy, but to charge $250 in a year because i want to stay there? That is a very greedy practice and seems rather unnecessary on a self managed property.

Lorenzo H.

Reached out regarding executing a tenet of the leasing contract signed by both parties and was treated incredibly unprofessionally by the owner.

Context: My family is currently in the homebuying process out of town due to new employment opportunities. An expensive process where a middle class family, such as our own, will need all of it’s financial capabilities to participate in a market dominated by corporations, who view homeownership as a privilege and are privatizing as much housing stock as possible for maximum profit seeking.

The contract is very specific on the process needed to reach an agreement on early departure. The lease clearly states that the “landlord/owner”, not the Property Manager nor the Authorized Agent, has the ability to grant a written early release from the agreement if appealed to directly.

When attempting to reach the landlord/owner, the property manager repeatedly denied my appeal, gatekept the ability to discuss the matter with the party specified by the lease as having the authority to make this decision, and answered in a rude and unprofessional manner, clearly exhibiting a pattern of prior behavior of treating tenants this way, as they stated “this matter has been addressed several times and beaten to death.” When this is the first contact between the property manager and I regarding anything of this nature.

Contradictory statements were made about the property owner’s involvement in the conversation and when asked about it, the Property Manager refused to address or engage with it.

There’s a mechanism within the lease (not entirely sure why it’s even in the lease if it will be ignored/inaccessible to the tenant). The tenant attempted to abide by it, yet was rudely and summarily denied doing so by the property manager. This was all while the tenant offered continued occupancy for another 60+ days, continued payment and a forfeited deposit (meaning the financial impact to the actual landlord would be minimized while preparing for another tenant in a hot housing market and ultimately offset by the increased rent). This gives the appearance that the Proprietor of this company only cares about contract enforcement/execution going in one direction.

PMI Mile High may be great and responsive to property owners whom business they need, but renters should find elsewhere to engage with.

Marya M.

PMI Mile High has been managing my properties for a year now and they are just the best! They immediately respond to emails and maintenance issues. During a recent turnover they were able to conduct a walkthrough, itemize a list of items that needed to be fixed, get quotes for interior paint and carpet, get the work scheduled and completed, and put the house on the market for rent all within a week. Their communication and follow through is top notch! Thank you for your hard work and dedication to the properties, home owners, and tenants!

Carol B. W.

PMI have taken care of our property for years, now, without a hitch. They can handle emergencies immediately, get great new renters with ease, and are very responsive. I highly recommend them.

Елена ?.

We are very grateful for your work. This was our first experience of renting housing in the USA. We came from Ukraine. Thank you for being attentive and patient with us. We are very grateful to you for respecting us, helping us, understanding us, even when we did not know English! Now we will miss this place, and this intersection, where we looked from the window and enjoyed the sunset!

Ben W.

PMI has been a great management company in my experience. When I have submitted any requests for maintenance or help with the house, they have responded the same day and even followed up multiple times if I forget to respond. They have been very responsive and helpful, and I would recommend any property they manage.