PMI Midwest - Indianapolis, Indiana

Joe W.

I had the most kind and wonderful experience with PMI Midwest. From day 1, step 1, I was treated with the utmost respect and devoted attention throughout my rental application process. Ms. Angela and Mr. Spencer both exhibited outstanding customer service! They were patient, understanding and assured me with clarification clear and concise answers to all of my questions. I move into to my new place today. If you are in search of decent rental housing, I highly recommend using PMI Midwest to help you find a place to live.

Tina H.

Placed an application on a home that had multiple applications on it due to customer service telling me to go ahead and still apply. $65 dollar app fees for both adults. Took 7 days plus a weekend along with me reaching out everyday to Connie for an update. To be told the unit was already pre leased. Time is sensitive when moving for everyone. Taking in multiple application fees for one unit is a SCAM!! Also called and tried to speak with Spencer and never had a returned phone call. & I think the reviews speak for themselves, an owner replying to a review and being nasty tells it all! & giving people money for reviews. Whewww sounds like we dodged a bullet. If I cannot get the proper responses just as an applicant I can only imagine how tenants feel!! 10/10 do not recommend!! Don't waste your money!!

I’mJustTré

Love Connie! Helped out my stress of the whole process and very receptive to my many emails and phone calls. Super lovely lady and great to work with! Wonderful experience all around !

Aniah B.

PMI is okay.. but their system is NOT for the consumer. I have been renting with them for several months now & every request I have put for the “24/7 maintenance requests” have been DENIED and then I am CHARGED excess fees for requests that were tended to. If the owner can’t afford to pay for your repairs, your property will not be fixed. No professional cleaning of the carpets, appliances, AC vents, or property at ALL. Choose your home wisely when working for with them.. if it needs repairs with you enter, DO NOT SIGN .

Thomas D.

I can't say enough great things about PMI Midwest! Their honesty and professionalism are truly top-notch. The staff is incredibly knowledgeable, transparent, and always willing to go the extra mile to answer questions or address concerns promptly. It's clear that they genuinely care about providing excellent service and building trust with their clients. If you're looking for a property management team that operates with integrity and professionalism, PMI Midwest is the perfect choice. Highly recommend!

MyLynn A.

Update:
Google randomly asked me to leave this company a review, thus why I doing one two years later because the trauma this company left my family still haunted us to this day.

I wasn’t planning on telling my story, but I feel like I have to now since they responded, trying to paint me as a “bad tenant.” Unfortunately, Indiana is a landlord-friendly state.

I lived in a property managed by PMI Midwest, and the conditions were terrible. I was without heat, and the roof was severely damaged—both of which were major issues covered in my lease. There were numerous problems with the property, including a mice infestation, a break-in that left a broken window (which they never repaired), a hole in the roof that was supposed to be fixed but never was, constant plumbing issues, and no heat for months during the winter. I called maintenance multiple times, and it took them weeks—sometimes months—to address these problems.

The final straw was a gas leak. The Citizens Group shut off my gas and instructed maintenance to fix it before it could be turned back on. They refused. I had to call the Housing Department Agency just to force them to handle it.

On top of everything, I was hospitalized and lost my job, which caused me to fall behind on my rent for the first time ever. Before that, I had always paid on time—sometimes even ahead of schedule for the first two years. Instead of showing any compassion, they charged me an $80 late fee plus $10 per day after that. They refused to work with me, likely because I had already reported them to the Housing Department.

Ultimately, I was evicted, but it’s not on my credit report because I filed for bankruptcy.

Now, let’s talk about the move-out charges. The house was completely cleaned out, yet they charged me $800 for the broken window (the same one I reported after my break-in, which they never fixed). I left one bed and a few miscellaneous items on the curb—yet when I drove past the property in March 2024. Those same items were still sitting there. And for that, they charged me $2,000. $2,000, guys! Even their own legal team at the eviction trial was shocked by that price.

In total, they billed me almost $8,000, when my past-due rent and late fees were only $1,600.

Of course, I lived in Wayne Township, where the judge was just as corrupt as the landlord.

I’m sharing my story because no tenant deserves the kind of abuse I went through. You can clearly see they pay people to leave fake five-star reviews.

Thankfully, my niece and I now live in a beautiful, affordable apartment in a nice neighborhood—with a leasing office and maintenance team that actually care about their tenants. It took me almost a year to find this place, but I’m telling you all: AVOID PMI MIDWEST AT ALL COSTS. In fact, avoid ALL PMI franchises!

Shoutout to Jennifer, the only kind person in that office who actually tried to help me.

My advice to PMI Midwest: If your clients can’t afford to maintain their rental properties, it’s best to advise them to sell rather than letting them ruin your reputation and business. WHEN I become a landlord in the future, I will never partner with a company like yours—one that preys on people who just want a safe home for their families.

Thank you!

Letty A.

I have been a tenant for 10 years with PMI, they always have been responded fast to our needs. I think that’s what make us still renting, we are happy with them and we don’t have to worry about any problem.

Aishah A.

Connie was patient with me she definitely worked with me and my situation being a bit much she works great under pressure thank you to Connie she got me in when I doubted the process she came through I’m happy to be here as your tenant