OLSON PAVING - Wausau, Wisconsin

Brooke H.

Tyler and his team did a phenomenal job with our late summer project of our new back patio and wrap around front walkway. He had our old concrete ripped out and replaced in under three days. Throughout the whole process he listened to our wants, gave his professional opinions, and helped us develop a plan for what we wanted while paying attention to the details of our home. Highly recommend Olson to our close friends and family for their own home projects.

NoBail S.

My Wife and I added to our raised bed gardens this year, we added 8 yards of garden soil to the old and new beds. We bought 4 yards of Olson garden blend (which seamed to be short of 4 yards). The amount of weeds that are growing in it is disheartening, the other 3 yards we bought from another place and the yard I got of free compost site in town had minimal weeds(witch we do expect to get weeds just not a full lawn). We filled a 5 Gallon bucket with the weeds we picked out of the stuff we got from there. Also paid more than the other place we got garden soil. Hours of extra work, frustration, waist of money. We would never recommend your soil for anything but lawn. 😒

mike S.

We are very pleased with Olson Paving in building our new patio. They were professional and easy to work with from the very beginning, planning through to finished project. The work crew was very respectful in keeping their workspace neat and tidy. The project was completed in the designated timeframe and even ended with a follow-up phone call to ensure satisfaction. We would 100% recommend this company!

Nicole B.

9/17/2024
Still have not heard back from ANYONE from Olsen Paving to resolve the dissatisfaction of work done on our complete driveway! I do not believe the statement provided below "Response from owner" to rest assured, steps are being taken to rectify the situation...." this is garbage. I have call the company three times since this response was posted and yet wait to hear back from anyone. DO NOT USE Olsen Paving, this locally family owned company does not back up their product nor service!!!!!! Once Olsen Paving found out the concrete poured in my driveway was discovered to be faulty from their supplier and they were informed it was crumbling (and continues to crumble) by me, it should have been replaced. I paid for concrete that is NOT faulty and did not receive it!!

Bri Brumm 4 months ago
Only reason for 1 star is 0 was not an option. If you consider using Olson think twice. For us it started out great getting them there and doing the job. We had a complete driveway put in and it looked good the first summer. 1 winter later the driveway was coming apart and chunks were coming out of it. I called and got the run around and lied to about what caused it. Like blaming me for salting my driveway or parking my truck in the driveway and that dripping salt. For the record I did neither of those. They then told me they could grind it down and resurface it too but they didn’t recommend that as that is not a good fix.. after months of being ignored by them they finally talked to me and stated it was a bad batch of concrete and that that was the problem they then basically forced me into grinding and resurfacing by lies and bragging up the new process of resurfacing later that summer that was coming off and looks horrible just like they said it would originally!! The remainder of that summer and the following I called more times than I can remember without a call back or a stop over to see what was wrong. I left messages with machines and people. Nothing back ever!! I finally gave up and now live with a driveway that looks like trash and I tell everyone who has done the work.. basically I’m saying choose anyone besides them if you want costumer service and someone who backs there work and products.. even after admitting it was a bad batch of concrete and telling me they now use someone else they did nothing..

Response from the owner 3 months ago
Dear Bri,
We are truly disheartened to hear about your experience with our company. It's deeply regrettable that the driveway, which initially appeared promising, deteriorated so rapidly despite our assurances and efforts to resolve the issue.
We sincerely apologize for any inconvenience or frustration you encountered throughout this process. Providing exceptional customer service and delivering quality workmanship are fundamental values at Olson, and it's clear we fell short of meeting your expectations in this instance.
We want to assure you that we made every effort to address the problem by offering to resurface the concrete free of charge in an attempt to rectify the situation and make you happy. However, we understand that the outcome did not meet your expectations, and for that, we are truly sorry.
It's important to note that the ready-mix supplier initially refused to cover the cost for the faulty concrete, which further complicated the situation. In response, we have since changed our supplier to ensure that such issues do not arise in the future.
We take your feedback seriously and have initiated an internal investigation to understand where our processes failed and how we can prevent similar occurrences in the future. Rest assured, steps are being taken to rectify the situation and ensure that our customers receive the level of service and quality they deserve.
While we understand your disappointment, we want to assure you that we remain committed to resolving this matter to your satisfaction. If you are willing, we would welcome the opportunity to discuss potential solutions and work towards restoring your confidence in our company.

Dao Y.

Tyler and his team provided excellent service from start to finish. They did an amazing job on my concrete garage apron. Highly recommend them for your needs!

Bri B.

Only reason for 1 star is 0 was not an option. If you consider using Olson think twice. For us it started out great getting them there and doing the job. We had a complete driveway put in and it looked good the first summer. 1 winter later the driveway was coming apart and chunks were coming out of it. I called and got the run around and lied to about what caused it. Like blaming me for salting my driveway or parking my truck in the driveway and that dripping salt. For the record I did neither of those. They then told me they could grind it down and resurface it too but they didn’t recommend that as that is not a good fix.. after months of being ignored by them they finally talked to me and stated it was a bad batch of concrete and that that was the problem they then basically forced me into grinding and resurfacing by lies and bragging up the new process of resurfacing..later that summer that was coming off and looks horrible just like they said it would originally!! The remainder of that summer and the following I called more times than I can remember without a call back or a stop over to see what was wrong. I left messages with machines and people. Nothing back ever!! I finally gave up and now live with a driveway that looks like trash and I tell everyone who has done the work.. basically I’m saying choose anyone besides them if you want costumer service and someone who backs there work and products.. even after admitting it was a bad batch of concrete and telling me they now use someone else they did nothing..

Destiny L.

My landlord isn't from the area, so he looked for recommendations in the area and saw Olson had 5 stars. The slab of concrete looks fine. If we ignore the part that they said they'd show up the first or second week of August, they showed up on the 3rd. They had to cut a tree to get to the old porch and the left that mess on my neighbor's side, along with one of their sodas. But my yard? That's the worst. I have no grass, especially where they were driving in small circles with their cat because the cement truck couldn't get in my back yard. Never mind the 3 years it took me to get there to even BE grass. Blocked my drive way the whole time the cement truck was there, not neighbors half, parking me out of my driveway for almost 2 hours. Uneven ground everywhere from what they tore up to level but didn't redistribute when done, left over cement on my yard both in the front and the back. They're probably fine if it's new project/build or maybe if you're the owner. However if they're not don't expect them to be respectful of you or anything in your yard.

Paul H.

Couldn't be happier with how my patio project went. It was a small job but I was never treated like it. Tyler and his crew were super professional, efficient, and careful of my property. I would highly recommend them. Thanks again for the great work!