John Houston Homes - Red Oak, Texas

Q T

My wife and I were in process of building a custom home when we saw one of John Houston‘s spec homes that was on a beautiful lot and happened to fit most of our needs. We contacted Rob, the sales manager for the community and he was able to help answer all the questions we had, including scheduling appointments with some contractors for improvements we wanted to make after closing. Bernie, the builder for our community, is an awesome guy who is a man of his word. It’s not so often that a builder keeps his word to make all of the repairs as promised in the buyer walk-through. Bernie gave us his word and delivered. On top of all that, we closed in 17 days, with a holiday day in there as well. If anybody from management is reading this, Rob and Bernie deserve a raise!

Malyn Pickett

I would not recommend John Houston Homes to my worst enemy. The houses are built poorly, and warranty requests are never replied to in a quick manner, often sitting open for months and require owners to reach out and ask for updates for months on end. Customer service is awful at best. Dead trees were planted before move in, irrigation systems are not properly installed so yards flood, and inside house items are so poorly done that floors will chip just walking across them.
I have been in my house for over a year now, and wish I never bought with John Houston. Please use extreme caution before buying a house with John Houston Homes or within this neighborhood.

Adam Schrack

We need a 0 star rating. My entire family was awoken at 5:00am, Tuesday 10.11.2022, to crews hammering frame & pouring concrete. My youngest child thought someone was breaking into his room. He was scared to death. The contractor did not have a permit to begin work that early in a residential neighborhood. I guess $100k in revenue is > $500 fine & how neighbors are affected. Total disregard for consideration and complete lack of respect. You should all be ashamed of yourselves.

Edit: In response to your response - I had already called your office at the time of your response to my review. I went ahead and called the number you provided & was greeted by the same person I had already spoken with. As of 10:40am, same day, I am still awaiting a call from someone within your organization.

lemont crawford

Outstanding service, Rob rocks at legacy estates. Great product and customer experience from start to finish. We love our new custom built John Huston home.

Sam Cunado

Well where do I start !! If I could give this folks less than a star ⭐️ I would ! I came here after looking at several builders and when I saw their model home the Atlanta I was in love . I spoke with the sales manager chivon and offered her what she needed to get approved for their homes . But where I’m pissed off and beyond disappointed was when I offered her to buy the model home at heyes crossing . I told her money was not an issue and that I would pay anything in order to buy it for my family . She replied that according to the HOA , the house would not be up for sale since they couldn’t build a model home . I was so sad and believed the lie . Let me explain why I call it a lie . When I closed on the house on the other corner of the model
Home they were building a house in the opposite corner / next to the model home . Well come to find out today that’s their new model home . So magically the hoa approved them to build a model home ? I’m a business owner and I work with a great deal of companies and people and seeing how this was fabricated so we could close on a house while knowing that the one we wanted would go up for sale 2 months later is not just a little messed up but a whole new way of messed up . I realize this folks are only in it for the money and not the pride to offer someone their dream home . Needless to say I had two friends who were going to buy from John Huston but I told
Them to go with Bloomfield homes . I myself can’t wait for my year to be up so I can sell this house and go with an honest company like Bloomfield . Completely lost my business and much more
As I’m a well known personal trainer in Dallas and word of mouth will spread very fast about this outcome .

Victor Malveaux

I was excited to purchase my John Houston home because they were referred and the Sales Person Patrick did a great job of making promises. The craftsmanship in building our home was certainly different from the model we based our decision on. We have been in our home now for one year and walls are starting to crack and separate. Three months in we had to have our a/c looked at (4) times because two rooms just remained hot. I had to deal with (5) builder superintendents and in the end they still didn't get it all right. Doorbell just stopped working (2) months ago. Our woods floors had had paint splattered on them and it took an act of God to get it cleaned up. Jason, was the most cavalier of them all and continued to be dishonest and never kept his word in making sure things he agreed to complete were completed.

From the beginning, the sales person Patrick told me the contractors that were used by John Houston were better than the contractors used for Texas Homes and in the end, they were exactly the same. I am grateful for my home it would have been nice, not to have these issues with a new home. Heck even the yard never got fixed. The slope was correct however, the holes in the ground hidden beneath the grass could cause you break an ankle if you're not careful.

Mary Hamilton

I was extremely impressed with my home buying experience with the John Houston Custom Home team.Everyone was attentive , courteous, and also very knowledgeable as they answered all of my questions,comments, and concerns which made for a smooth transition .I couldn’t have asked for a better experience .Thanks JHCH!!

JK2Play Rahn de Vu

Our home was built with great detail and precision. The design team, the sales team, the builders and the contractor were all absolutely incredible. Everytime we pull up to our home we can't believe that it belongs to us! We had such a positive experience from beginning to end. We wanted to build a forever home and John Houston Custom Homes was able to make that dream come true. Our family highly recommends this builder...I could never imagine living in any other home then ours?