Ideal Comfort HVAC LLC - Berthoud, Colorado

Heather M.

I am 100% satisfied with my experience with Ideal Comfort! There will always be a back-and-forth when negotiating terms and researching the product, or a missed email or call when it is a big job and so many people are involved. The folks at Ideal Comfort are human! Give them some grace and keep following-up if necessary. Ben was excellent at answering all my questions and he was present on the day of the install. The installers were nice, neat and professional, and quickly corrected a mistake they made without hesitation. The product is high-quality and working as expected 3 months in. And then Sarah managed the rebate process (I literally did nothing but answer a few of her questions) and I got a check in the mail from Xcel! I highly recommend this company and would use them again.

SILVIA C.

Hi everyone,
If you would like to support a local business and you are in need to replace your AC & furnace units. Ideal Comfort company did a great job replacing my AC & furnace. The communication was on time, they complete the job in one day, no hidden fees. They installed the unit brand I wanted. So far, the AC unit is working great under 90+ degrees we have had.
Michael and his team are respectful and very professional. In addition, they have affordable and reasonable prices.
I had a good experience with my AC project with Ideal Comfort.
Thank you!

taylor H.

We had an emergency with our motor blower which caused us to shut down our AC in 90+ heat. We have twin newborns and had an uncomfortably warm house and we're very concerned. I called and scheduled with Ideal to have a tech come out the following morning at 10am. Nobody showed up, and I called back to confirm, and was told the tech would be over between 1-3pm. Still nobody showed up, so I called again at 4pm. Eventually the tech came over at 6pm. After about 20 minutes he left and said nothing could be done until a special bracket was ordered from the supplier to install the blower motor. I went downstairs to find my furnace dissembled with wires exposed and parts all over the floor. Completely inexcusable. I hired another HVAC contractor who cleaned up his mess and charged me half the price to get my AC up and running. I will not use this company in the future, and do not recommend them.

Colin G.

"Focused On Service With Integrity"

It is a beautiful thing when a team lives up to the statement on the front page of their website. As someone who lacks experience in HVAC, it can be an absolute headache trusting someone on the install of a decently expensive (not unfairly priced) piece of equipment. I had the pleasure of working with Ben. His diligent initial assessment, honest and quick communication, interest in completing an aesthetically pleasing install, and willingness to add context, left me extremely comfortable working with Ideal.

For prospective customers reading this, I received three other quotes and Ideal's quote was right in the mix. At that point, I deferred to my gut and I have not regretted it.

Ronda W.

Would not recommend. We had a below average experience with this company. Poor communication and follow up from service. Never received a quote on repairs that were needed until after they were done. Never received a quote for additional services that were needed to get our A/C back running. We did reach out to them with the following:

At the first visit, our tech (who was at all times polite and professional) was able to get the AC running by replacing a capacitor. According to the tech that eventually finished our repairs, the replacement capacitor that was installed appeared to be used. I hope that is not the case.

On the second visit, the Ideal tech correctly identified that the evaporator fan motor needed to be replaced. He did not have one in stock and said we would receive a quote for a replacement. He left knowing that the AC was not functional but we never received a call or quote from your office (heading into the hottest weekend in July). We called a relative who is also a tech who managed to help us find a fan motor and get installed that same evening.

As to the freon access valve issue, I still don't understand what happened. The operation of the access valve had nothing to do with the needed repairs (capacitor + fan motor). To be clear - I'm not accusing the tech of anything here; he did the best he could in the situation, and he was courteous and hard working throughout the visit. But I don't know why it was ever touched in the first place. Everyone I have asked says that these schrader valves do not spontaneously break. Finally, the solution that was proposed (complete replacement of the access valve assembly) was not necessary. My tech relative was able to configure a permanent solution by capping the access valve with a "y" valve to stop the leak and allow for future access if needed. Again, we never received the formal quote for the solution proposed by Ideal, perhaps for the best.

I understand it's a tough season and your people are stretched thin. I understand this was a difficult call. Nonethess, I feel it important to share feedback on things I would want to know if it were my business. At the end of the day, the lack of followup was most disappointing, especially since Ideal knew when the tech left we were without AC. No one ever called with the quote to fix it, or to check and see if our service was restored. I do still have the brass schrader tool belonging to the tech at my house; he is welcome to pick it up anytime.

We received a bill from Ideal for $701 for the original services. When they they never had followed-up about getting our A/C running.

Yes, we did receive a message back from the company after reaching out to them. It just stated they dropped the ball.

Maple M.

June 2024. Addendum to review. While the review below is true, working thru the rebate retrievals which were promised by our original Ideal Comfort service provider and also, Ben, was difficult and lengthy. Calls and emails went unanswered repeatedly. We even paid a visit to the office with no results. Rebates have a deadline.

Two days ago, someone finally sent the rebate application to Excel. Hence, the drop from a five star.

January 2023.
Ben, the project manager was so knowledgeable and pleasant, we felt we could trust his expertise. He spoke with honesty and we felt his integrity coming through, as he carefully explained the basics and complexities of a furnace/heat pump/AC function.

Ben and Ideal Comfort worked quickly and efficiently to complete the installation. The installers were pleasant, accommodating, and worked long past 5 PM to complete the install. They were careful to remove their shoes, and used a drop cloth.

When we requested a possible change to the exhaust pipe placement, Ben good-naturedly adapted the plan, and was very fair with the price adjustment.

After the installation was complete, we had some initial issues with a default programming issue with our thermostat. Ben came right over and began systematically trouble-shooting, even though he suspected the problem was with our thermostat. Should any issues should arise with our new HVAC system, we are confident Ben, and Ideal Comfort will assume responsibility promptly.

We are enjoying the warmth of our combo heat pump/multi-stage furnace.

N A.

Our furnace went out at 7:00pm on a night where the low was expected to be around 16 degrees. Luckily we had what we needed to keep warm for one night. We contacted Ideal Comfort and immediately exchanged pictures and information with the owner. Mike was wonderful and called Carrier the next morning. He got a tech out here at 6:00 pm today less than 24 hours after we reached out and before another cold night with low temperatures. Norm was wonderful. He was so kind to our very inquisitive kiddos who wanted to ask a million questions and professional the entire time he was here. What would have taken us hours to complete took Norm less than 90 minutes and it wasn’t an easy repair. We will only use Ideal Comfort for all future HVAC needs.

Eric G.

I'm a new customer. Ideal Comfort serviced or repaired my HVAC systems twice in 2022 and I could not be happier. My furnace failed in early December and they had their Tech (Alec) out to repair it the same day. Problem diagnosed and fixed quickly. Earlier in the year, their Tech (Mike) checked and serviced my AC units. Both Alec and Mike were friendly, courteous, knowledgable and capable.

Oh, and... the price was right too. I'm very satisfied with Ideal Comfort and recommend them highly.