Hyler Septic Svc LLC - Berlin, Wisconsin

Gus

Yeah these guys came out and cleaned my tanks, gotta do it.

The guy that drove the truck and drained the tanks was incredibly generous and nice. He definitely knew what he was doing and he just did it all and left with a smile.

Not a blade of grass out of place.

And I got admit the price was way better than I ever would have thought. These guys are who I call every time.

Zachary S.

Price is fine, people are fine, scheduling and communications are lacking.

Scheduled pumping and 3 year inspection. Left everything on the unlocked, unburied cover and heard nothing all day. Called to ask if it was done and was told there was another cover that needed to be found and dug up. If I hadn't called I would have never known any reason why it wasn't done. I stated that I had just bought the house and never had septic before so the office said they'd call the driver to advise me on where/how to look for the cover and I never got a call back. Called previous owners and they said they've used Hyler for years and they've never had to dig so they didn't know. Had to pay phone tag to get to the driver and ended up just scheduling a time and saying I would stay home to meet the driver to find the covers. I took time off work and waited all day, no one showed so I called at 5 and the office says the driver might make it by sun down. They said they'd call the driver and again I heard nothing back. I called a competitor and they came out, dug up the other 2! Tanks that both I and the previous owner didn't know about and it seemed Hyler had neglected the last 2 pumpings and did it all for only $10 more the next day, on time, and actually had a driver give me a call saying they were in their way.

A G.

Fantastic and prompt service. Our first time with holding tanks and the owner was very reassuring and informative. We highly recommend them to take care of septic needs!

Chris G.

This company is impossible to get a hold of despite being “24 hours.” They even have 3 different phone numbers on their invoices that reroute to the same number they never respond to. I’ve left messages and submitted contact info for them to reach back out to me via their website and they still haven’t responded after a month. I only try to contact them to pay a bill or to schedule service and yet they can’t answer. The one time I was able to get a hold of them they made an appointment with us they didn’t keep. Ended up showing up 2 days later. Currently looking elsewhere for a septic service that is reliable.

Dan &. R. Z.

Unprofessional, unreliable and overpriced.

Used hyler septic service 3 years ago with no issue, but this time was a different story. Called to have my septic pumped. Scheduled me a few weeks out due to being busy and asked I leave a check on top of my septic. Price has increased 35.5% over the last three years.

They scheduled my service for a Wednesday. I was out of town the whole week of the scheduled service, so I dug out my septic cover and placed a check in a Ziploc bag and left. I have security cameras and noticed that they never showed up on the scheduled day. I didn't receive a call regarding the no show.

I called them Thursday morning to see if I was still on their books and if my septic was still going to get pumped sometime or if I needed to schedule a new appointment. They said they would call the driver and call me back. I did not receive a call back. I called again later Thursday afternoon to follow up and see if they were still planning on pumping my septic sometime in the future. I said I wasn't in a rush, I just wanted to know if I was on the schedule and it would be taken care of eventually. Again they could not tell me that and asked me to wait on hold and they would call the driver. They then said the driver was on a big job and they would call me back.

I did not receive a call. I left one final voicemail Friday afternoon because my call went straight to voicemail asking if they were ever planning on coming to pump my septic?

I ended up calling another local option and they were happy to schedule me.

I understand people are busy, I was not trying to rush you, I simply wanted to know if my name was on a list and you were intending on pumping my septic in exchange for me paying for your service.

Pamela D.

They got me in asap which was great. The driver was friendly& made sure he was careful getting out hoses. He had receipt ready when he was done ,there was no asking or waiting for it. I have been using them since I moved here in 1999. Plus You get $10 discount for cash 🤗

Jessica N.

Called on a Wednesday as we were having issues with out septic. Was told she would call the driver and see if he could come out that day or it would be Friday. I had to call back Wednesday afternoon and it was determined it would be Friday they came out and that was fine. Friday rolled around and i called twice during day was assured someone would be out and NO ONE SHOWED. I will never again use Hyler Septic Service

The S.

Terrible company. Rude phone service. Multiple reschedules. He ended up coming out when it was pitch black outside. They never said that it had to be dug out completely. Ended up going with a different company, after waiting around for weeks. They were far more professional and got the job done on time. Not to mention, Hyler charged me for a $75 service call charge. You didn't do anything. Also, I dug it out myself. It took me 5 minutes.