Hartford Homes, LLC - Timnath, Colorado

Flora

Our experience with Hartford Homes has been a true disappointment. We live in a town home in their Mosaic neighborhood. Upon purchasing the home we were informed that the landscaping is fully included and doesn’t need to be maintained by town home owners. What they didn’t mention is that the entire landscaping was done in the cheapest way possible and that within a few months of completion it would be costing owners thousands of dollars to fix.

The mulch has blown away in many spots (some areas just a few weeks after the landscaping was completed), there are many dead plants and trees throughout the landscaping of the townhomes.

Homeowners have been contacting Hartford Homes for months, but the company claims the HOA is responsible for paying for and fixing the landscaping. After filing multiple warranty requests, I received a call back from Mike the “president” of Hartford homes who proceeded to threaten me that if I wrote a poor review it would just decrease our property value. He said any warranty requests I made would be voided even though we submitted clear evidence of the landscaping issues by units that are still under warranty.

I was also in contact with a representative from the City of Fort Collins Forestry Department, who mentioned that Hartford Homes is very difficult to work with and they wait until a formal violation is issued by the city before replacing any dead trees that they are responsible for.

All in all a very unprofessional way of handling the situation which has left many of us frustrated and facing increased HOA fees to fix the botched landscaping project. Disappointing, especially for a local builder.

Katie B.

My husband and I had the best experience with Angie and Meghan! They were incredibly warm, accommodating and patient as we were navigating the process of purchasing our first home. It was very overwhelming especially with a baby on the way but their clear communication and genuine support helped us tremendously. We are so grateful for this team and so excited to live in Bloom!

Troy B.

Amazing from the start of the sales process to the final move in. This is a great company to work with. The sales team, Sarah and Emily, are amazing people that truly care. You can tell they have a true passion for the work they do. We experienced some issues selling our existing home and Hartford Homes worked with us the entire process to get to the finish line. We also interacted with Drew and John (PMs). They were responsive and went above and beyond to address any concerns timely. We couldn't be happier with our choice to move to Trailside with Hartford Homes!

Cassidy B.

As a first-time home buyer, the process of purchasing is super overwhelming, but I always felt like Hartford Homes was clear in their communication and supported me every step. I really appreciate all the resources they have provided me with during my journey and their excitement in me purchasing a piece of their community! Excited to live in my Hartford Home!

Dan K.

We cannot say enough good things about Hartford Homes! Everyone involved in our journey was invested in us and genuinely cared about our experience. Our new home is beautiful, built well, and was completed on time. Sarah and John took care of us every step of the way and made the process easy. We are so thrilled and thankful!

Sarah M.

My husband and I had the best experience with Hartford Homes and Sarah Pennington was the most amazing person to help us buy our dream home! She was so personable, genuine, knowledgeable, trustworthy, and had a positive energy that was so great to be around. The process was so easy to walk through all of the new homes with her, see the lots available and in a matter of hours pick out every finish for our dream home. She made the options to select from so easy and fun. This is my second Hartford home and the quality as well as customer service is the best with them!

Anthony C.

Overall a fantastic experience, I do not leave reviews. In fact this is my first Google review I have written. But I felt like I needed too based off of the service we received. Everything from start to finish was explained thoroughly and the experience was tailored to me every step of the way. Both Sarah (sales team) and Drew (construction manager) were absolutely fantastic and went above and beyond many times throughout the process. Ultimately making this one of the best buying experiences I have ever had.

Cheryl Z.

Our experience with Hartford has been positive and rewarding. Sarah, Emily, and John clearly understand and respect the financial and emotional investment involved in buying a home. They supported us all along the way, sharing both their knowledge about the process and their kindness as human beings. We thank them and we look forward to being part of the Trailside community.