Evernest Property Management Ohio - Columbus, Ohio

Lauren S.

Appalled by my interactions with this company. They waited too long to send someone out after an urgent request was made-resulting in our water being shut off. Customer service is so disconnected from the tenants—we have received no updates from them about when it will be turned on, how long we should occupy another residence, or who is expected to pay for the water we’ve purchased. They have given us no timeline, but told us to “rest assured” the day our water was shut off. Both myself and neighboring unit have been left without water or updates during a snow emergency and are still without water almost a week later.

Katie C.

Poplar Homes took over Solution’s business page but they are NOT Solutions for Real Estate - entirely different staff and model. Poplar is a technology company that creates property management systems but does not employ any local employees whatsoever. All of their employees are centralized, outsourced overseas, and remote. If you need a maintenance technician, they will call a contractor. We needed a major repair and the contractor came out and completely overcharged in their quote because there was no representative from the property management company to oversee the situation and advise on what repairs actually needed to be made. The vendor did a terrible job with the repair and there was absolutely nothing we could do as the tenant because there was no one to come out in person to review the repair and advocate for us. All we could do was provide photos to different employees over the phone. Stay as far away from Poplar as possible from both a renter and landlord perspective.

Stephen H.

At least for tenants, Solutions for real estate is your typical scam ripoff landlord. They never bothered us and had prompt service calls, I'm sure they charged their property owners a mint for. Security deposits are tenants property, not a slush fund to pad their bottom line. Solutions for real estate thinks your security deposit is theirs and will take whatever they want, despite the things they charge you for is their own neglect to maintain their own properties. When I moved in, the property was in awful condition, but spacious, which is what I needed. I had to basically shampoo the carpets several times to get them clean enough to be semi presentable, when the carpet should have been replaced years ago. The linoleum was awful, stained and torn and should have been replaced years ago, as well. I bleached and scrubbed it on a regular basis to try to make it semi good. The walls had scars, dents and holes I spackled to hide the flaws. The yard was totally overgrown and I had to cut back weeds everywhere and had a hard time telling when the weeds ended and when the yard began. I cut back the basement window growth and bushes in front twice, which they should have been cut down in the first place, but I'm sure solutions for real estate would charge me for that too. I mowed the yard regularly, trimmed, edged the cement, power raked who knows how many years of debris in the grass, hand raked, fertilized and put down weed killer. I even trimmed back the overgrown woods in the back, trimmed the bushes and pulled the weeds from what was supposed to be a garden. When I moved out, I did even more. I scrubbed the basement and garage with dawn and shop vacuumed the dirt up. I scrubbed and bleached all the bathrooms, kitchen and walk ways and shop vacuumed up dirt. I wiped down the walls. I pledged all the cabinets. I even mowed the grass the last day I lived there. And after all that I cleaned and moved for four days, with 12 hour shifts, to get my security deposit back, above and beyond anything close to reasonable, yet they still charged me $410 for getting the property back from me in better condition than when I moved in. We ran the self clean on the oven. There was a stack of air filters next to the furnace we bought to replace when they got dirty. After all of that, there was nothing to clean, which they charged me $200, some tiny amounts of ash that would come up with a wet paper towel, which they charged me $25, new filters right next to the furnace, they charged me $10 and landscaping in better condition than when I moved in, which they charged me $100. The best part... They didn't do ANY of the work they charged me for. There was nothing else to clean, especially not $200 worth and you can see the photos that they did nothing to the landscaping. So... if they charged me for services they didn't do, that would be fraud or theft. My advice, spent at least 30 hours exclusively cleaning the property above and beyond anything reasonable before you move and expect to lose at least a third of your deposit, don't do any cleaning and expect to lose your whole deposit, or don't rent from Solutions for real estate, because they don't care about you and think your security deposit is their to take for whatever arbitrary reason to pad their bottom line. Better advice: Go buy a house, which is easier and cheaper, like I did.

Alisha O.

I have been a resident with Solutions for Real Estate for 2 years. Ashley is the kindest person I have had the opportunity to do business with. You can tell she really cares about the residents. Also, Jamie and Maria are so dedicated to taking care of emergencies. I had an after hours sewage back up, and they both reached out to me immediately and made sure my issue was addressed promptly and professionally. I highly recommend renting with Solutions for Real Estate.

Harvey Y.

I self managed for a long time and finally decided to give up the headache. I’m obviously only avoiding headaches if my management company is competent, reliable and communicative. I’m happy to report that for the last 18 months, S4RE has exceeded my expectations. They are an organization built and operated by fellow investors. They get it. They understand my concerns and my needs-sometimes before I’m even aware of them myself! I recently and simultaneously had a relatively major repair at one rental and a vacancy turn on another. This comes with being a landlord (a reality for which I was no doubt better prepared because of Mitch’s wisdom and guidance from the outset.) Josh Davis (the Project Manager for S4RE) was a tremendous help during the process. He is extraordinarily competent in his line of work. He knows what needs done and what doesn’t. He know exactly how much things should cost and he knows all the best and highest-value contractors to get the job done right in a timely manner. He went over and beyond to make sure I was up to date and kept me accountable through the process; helping me make the right decisions for my properties to avoid headaches down the road, keep my tenants happy and increase my chances of finding a quality tenant post-turn. There’s no doubt that Josh and the Solutions for Real Estate team directly enhance my ROI and the soundness with which I sleep every night. 😀

Joshua N.

I just moved into my new place and Solutions for real estate has made the process from application to moving in a very pleasant time. They are efficient and quick to respond to any questions you may have. I especially want to give a shout out to Maria. She has been nothing short of amazing and such a pleasant person to work with. I understand that she handles a large amount of properties, but she made me feel like I was a priority. She handled concerns and questions quickly and efficiently and words cannot express my gratitude of having her there during the always stressful time that a move can be. Thank you so much Maria and Solutions for real estate.

David K.

I have worked with several property management companies in several states over many years, and Solutions for Real Estate (S4RE) is one of the best. They are extremely responsive and professional. They have bent over backwards to accommodate my wishes in helping my favorite tenants. They ensure that all the work on the property is done well, at a fair price, and that I get copies of all the invoices. They are also just nice people who have always been clear, professional, and patient whenever I’ve had questions regarding a monthly statement. I have had bad experiences with management companies, and I know how frustrating that is. If you are shopping for a management company in the Columbus, Ohio, area, do yourself a favor and at least give S4RE a call.

Cheryl B.

Solutions for Real Estate leases and manages multiple residential investment properties on my behalf. My units are currently 100% occupied with quality, credit-worthy tenants who have been thoroughly screened. Their monthly reporting is easy to understand, and the staff is always professional and friendly. Maintenance requests from ownership and tenants are always handled promptly.

Solutions for Real Estate also represented me in the purchase of my primary residence, and the knowledge and expertise they brought to the table made the transaction go smoothly. Their broker and agents operate in a transparent and ethical business fashion, and I would highly recommend them to anyone in need of real estate services.