Crest Contracting - Tucson, Arizona

Claire Samortin

What my experience with Crest roofing contractor was not very good. They work fast but the quality of the work very poor. They replace the shingles of my house, the way they installed it were not lay out properly. Some of them were lifting not flat and nails were underneath it. They were popping out and pushing the shingles up.after they were finish they left behind a lot of the nails on the ground. They did not clean up and someone might step on those nails and have accident especially if there’s kids playing around the house. I notified the in charge person he sent a person that suppose to fix the shingles but the worse thing he made it worse taking the shingle out and not replace it. The 2nd time I notify the in charge person he was ignoring my calls and wouldn’t answer my messages. I call the main office to complain about the situation and talk to the higher managers or the owner they will not give you any information. I took pictures of the installation they made and send them the pictures . They are not very honest either, they just lied and they have bad attitude. When the foremam came
He didn’t even inspect 100 percent of there work .he just look and said they did good. Not even? I was not happy with the job they did . I would not recommend this company to my family or neither friends or colleagues. Hopefully next time they would do better on the next future customer.

Virginia R

I would give them 0 stars if possible. We worked with them and they were *horrible*. They were incredibly unprofessional, did shoddy work (for example, the new roofing material didn't go to the actual edge of the roof), & we ended up with a new leak where there wasn't one before - and in some ways the biggest problem was that their communication was worse than bad. I looked into filing a formal complaint with the BBB but the process is lengthy and my family received a cancer diagnosis at the same time so we didn't have the stomach for some long procedure. Their roofing crew had a personality conflict with our renter, the decided they hated him, but they could have addressed that totally professionally, along with the point-by-point list of shoddy workmanship, and resolved it quickly and simply. Instead they repeatedly stank at communication, escalated the situation, and we finally got to the point where we just gave up and tried to cut our losses and move on. I spoke to the owner a couple times, and at first I tried to be sympathetic because he said his wife was having some medical challenges of her own, however he then *yelled at me* about my tenant (I never raised my voice once through this process), and NEVER did he address the point-by-point, photo-documented problems his crew had created. We agreed to speak directly for follow-up to avoid any personality issues between his crew and my tenant, but he then did not follow through on his end when I contacted him again. And look, I'm a reasonable person, I was totally willing to listen that maybe the bent over nails & weird damage spots in the new roofing maybe were not actually problems for the seal of the roof, and that the damage to the cables and conduits, the oil stains and tar smears, were just part of the normal hazards of getting roofing work done. But a new leak, where one did not exist before, is kinda unarguably a sign of not-great work. And instead of calm reasoned discussion about it all, or any clear responses to emails, I was met with belligerence at every turn. Our interactions with this company were the most unprofessional and unpleasant of any I've experienced. In an additional twist, the house - which has security bars on every window and door, and has never previously been robbed (and was my family's home until just months prior) - then was broken into *right* at this time of conflict, in what the police called a "clearly targeted burglary" and our renter's tools were all stolen, as were his wife's family jewelry. Of course we have no way of knowing who did it. It's enough to make me think twice about posting this review, frankly, but I don't want another family to have the same horrible experience as we did - it disrupted months of our family's happiness. *I* have cancer now (and young kids, which is really a bummer), and the stress of working with this company I am *sure* made my tumor grow faster. We worked with another roofing company on a roof leak on our casita and the difference in experience was night and day. Protect yourself from a potentially stressful and unpleasant experience.

Andrew Johnson

TLDR-
DO NOT use this company if you need your roof work completed according to their schedule.

Everything began well with timely estimates and communication to schedule repairs. Made a deposit and was scheduled 2 weeks out. Then communication went dark... Called after they didn't show at the scheduled date and was told it would be another 2 weeks due to rain. (It hasn't been raining!). They did refund my deposit after I had to call them when they didn't show up. Luckily I paid the deposit with a credit card and that also offers some kind of protection. I would be hesitant to send this company cash for the deposit. I can only imagine how difficult that would be to get refunded. Hopefully they get their scheduling figured out and communication with customers improves.

Erin Posthumus

We used Crest for replacement of our 20-year old 3-tab asphalt shingle roof with new architectural shingles. Wayne was very responsive with excellent communication throughout. He came out within a few days of calling and sent us the estimate before he left he driveway! He was among the most competitive of the six estimates we received and we went with his company because he was very upfront about the whole process. The guys finished the roof in two days and it looks great, they even did nice finishing touches like spraying the vents white. Wayne ensured that everything was completed and cleaned up at the end. Very pleased with the work!

Nicole Salcido

I started off having a great experience but it quickly turned negative. The installation was fast and efficient and I was pleased with how fast is was done. We had discussed what needed done such as color of shingles and the ply wood that needed replacing as it was rotting. Unfortunately during the final inspection, it was noticed that NONE of the wood had been replaced, none of the vents had been painted and the workers left shingles hanging off the side of the house and there was garbage everywhere. I am very disappointed in the quality of the work and the deceit that happened with the wood replacement. We had to ask for another day for them to come out to replace the wood that should have been done the first time. Ask for photos to prove work has been done appropriately.

J. Hurley

I had the fascia of my house replaced. Very well done, on time, done quickly and for a great price. They also inspected the roof, found and fixed problems, and applied 2 new elastomer coatings. I am totally happy with their work and highly recommend them.

John Haak

Excellent response time from the very beginning to the end of the project. A Crest representative inspected our entire roof and gave us a very thorough explanation of what was causing our leaks. My wife and I decided to go with them not only for our repairs, but also to change out our old clay tile to cement tile roof. We were updated every step of the way, never feeling left in the dark. The crew doing the work was polite and worked quickly. Great job, Great company! We would highly recommend Crest Roofing to others in need of tile roof repairs or replacement. On time, professional, pleasant, knowledgeable company that was easy to work with. Thank you...John & Rose

Carolyn Minor

Blass Roofing was quick and courteous in response to my request for a roof bid. I had clients that were nervous about the condition and type of roof. Blass arrived early and after inspecting the roof took the time to explain to my clients all about the kind of roof, the condition and the maintenance required. They went above and beyond...it was an early weekend and with not much notice. Other times I have called and they always respond quickly, make thorough reports and estimates, and work within the client's budget. Their estimates match the completed invoice! They are neat and clean on the job site. I highly recommend this company and will use them again.