Chicago Property Services, Inc. - Chicago, Illinois

R S.

Chicago Property Services are the best! I have been in Real Estate for some time and Jazmin was such a great help. Jazmin was able to help with a sale answering all of our questions in a timely matter. Definitely looking forward to working with them again. Thank you Jazmin!

Kate W.

I own a condo at a building in Lakeview and we've never had issues with the janitors, the landscaping or the snow removal. I'm happy I quoted my bathroom and kitchen remodeling with CPS as they handled it for much less than my other contractors. I haven't been a homeowner for decades but we've had a different property manager before and I can say with confidence, it's better with CPS. Hope things stay the same and I'm curious to see their new management website.
Thank you guys ✌️

Crystal H.

It's been a great pleasure working with Chicago Property Services going on 5 years now. Their services are top-notch and they continue to impress me with their level of professionalism and dedication in providing excellent service.

First and foremost, their customer service is outstanding. Every staff member I've interacted with (including Salvitor), is always friendly, knowledgeable, and go above and beyond to ensure that my needs are met. They are always quick to respond to any inquiries or concerns I have, and it's clear that they truly care about their clients.

But what really stands out to me is their focus on quality. The property management team is highly skilled and experienced, and it shows in the way they handle every aspect of their job. From maintenance to financial management and legal compliance, they are thorough and efficient. I feel confident that my property is in good hands and that they are dedicated to protecting my investment.

In addition to their excellent customer service and quality-focused approach, I also appreciate the transparency and open communication they maintain. They keep me informed about any updates or issues regarding my property, and I never have to worry about being left in the dark.

Overall, I couldn't be happier with Chicago Property Services. They continue to exceed my expectations in every way and make the entire experience stress-free and enjoyable. I highly recommend them to anyone in need of reliable and professional property management services.

Thomas M.

Jasmine from Chicago Property Services was a pleasure to work with. Her customer service skills are outstanding. She was very patient, knowledgeable and friendly while helping me with my property management needs.

Brian

I have been using Chicago Property Service for my current rental property for the past year, and I must say, I am extremely satisfied with their services. As a busy professional, I do not have the time or expertise to manage my property on my own, and this service has been a lifesaver.

They are always quick to respond and address any concerns and issues that arise. This has given me peace of mind knowing that my property is being taken care of by professionals who are always available to assist.

One of the main reasons I decided to use Chicago Property Service was for their maintenance and repairs services. They have a reliable team who handle any repairs or maintenance issues that arise. This has saved me a lot of time and hassle.

Overall, I highly recommend using Chicago Property Services for anyone who is a landlord. It has been a game-changer for me, and I have seen a significant improvement in the management of my property since I started working with them. I am grateful for their services and will continue to use them for the foreseeable future.

Quinn W.

Had a wonderful experience with them! Salvatore in specific is the ideal landlord. Very chill, maintains beautiful properties, and is quick about maintenance. Overall highly satisfied.

Tom

The condominium association that I was a member of engaged Chicago Property Services on May 1, 2023 and was forced to terminate the contract with them on March 22, 2024 due to the terrible and unprofessional service that we received throughout this time period. Here are just a few of the issues we encountered:

Lack of Internal Financial Team

Chicago Property Services has no capable internal accounting or financial team in place. CPS could not generate any type of month end financial reporting for the first eight months of the engagement. The Board had no visibility to the Association’s financials during this entire time.

Reliance on Ala Carte Pricing

Even though our Association signed up for CPS’ most extensive baseline, Zen Ultimate, plan, every item brought before CPS was almost always considered an “ala carte” item with an additional cost. CPS charged the Association tens of thousands of dollars in ala carte fees within the first six months of the service period. Since CPS couldn’t provide any type of monthly financial reporting, the Board had no knowledge of any of these fees until CPS’ service was terminated and a forensic accounting was undertaken. CPS even transferred dollars from the Association’s reserve account to the operating account, without Board knowledge or approval, and then paid themselves from these dollars.

Error Prone Account Payables

Vendors were not paid on time and on multiple occasions, Chicago Property Services paid the same invoice more than one time. The Association’s Treasurer was forced to review every transaction in an attempt to offset all of the errors made by CPS.

Lack of Responsiveness

Chicago Property Services was adamant that all communication with them should be done via their online ticketing system. This turned into a black hole. When we terminated the contract, we had tickets that were over six months old and that hadn’t even been opened yet.

No Formal Internal Processes

Chicago Property Services is forced to recreate the wheel for every item that comes up. As an example, they had no documented processes or even simple check lists for how to execute the transition from our previous property management company. As a result, they completely forgot to change our building’s utilities over to their address and ownership. This didn’t become obvious to us until the city of Chicago threatened to send our Association to collections for failure to pay any of our water bills. Once this was corrected, I asked for confirmation that our other utilities had been cut over. CPS ignored this for another month until ComEd started to threaten to send us to collections and shut off service.

Sean G.

CPS currently manages my condo building. To say they're inattentive and incompetent would be a compliment. They don't respond to urgent requests but are quick to offer services the building and board never asked for. They have an office phone number that nobody answers. They charge absurd project management fees. Every case requires a dozen follow-ups from the board, and their responses are excuse after excuse. Avoid them like the plague.