Cahaba Contractors - Pinson, Alabama

Foster Hyde

Due to many negative reviews, I was nervous to use Cahaba Contractors when assigned by my warranty company. However, they responded within 24 hours, showed up right on time, and fixed issues I was having with 2 sink faucets without any trouble. I was very pleased with their service and cannot think of anything that could have improved the experience.

Heiress

Came to the property twice about a stopped up kitchen sink. The technician refused to fix it properly. I had to get somebody else to go underneath the house to unstop the line at the clean out trap. I asked the technician several times to go underneath the house and he refused to do it. I think he thought I was going to continue to call and allow them to milk me for money. On one occasion they came to the property and water spouted out on the floor. They did not even have towels to clean up the water spill. But owner actually went to the van and got a bed sheet an attempt to clean up the spill. I ended up using my own towels. Would not recommend them to anybody.

They're also difficult to get in touch with. It took several days for me then get them to respond after the home warranty company dispatch them. In fact if it wasn't for the home warranty company I would not have worked with them at all.

Lee Courington

If I could give 0 stars that would still be too high. Our plumbing is backed up and when I called our home warranty they went with Cahaba Contractors. After my initial phone call the appointment was set for 8 AM. No one can get one of the people on the phone. Not me, not the home warranty company.

I cannot use any facilities in my home, so please go somewhere else. Do not waste your time with these unprofessional people.

Joel Alvarado

READ THIS REVIEW:
When our water heater went out the home warranty folks told me that Cahaba contractors would be the ones on the job. Naturally, I wanted to see some reviews. I know that internet reviews don’t tell the whole story. Some people are impossible to please and don’t understand why things like HVAC and plumbing are so expensive. So they have a good bit of bad reviews and a few good ones. Mine is a good one. Brandon heads up the plumbing department with Cahaba Contractors. He came in, gave me a very honest and straight forward diagnosis, and worked with me on everything. He completely went above and beyond for us. This guy really knows what he’s doing. He had the problem figured out and the water heater replaced in less than 2 hours (we had been without hot water for 3 days). I can’t speak for everyone that Cahaba Contractors sends your way, but I can tell you this, if they send Brandon you’re in good hands.

Marvin Goetz

My A/C stopped working in my house. Called my Home warranty and they said Cahaba Contractors would set up an appointment within the hour. I waited 3 hours before having to call myself. Came out and found Leaking evaporator. They told me they will get with warranty and give me a call. Once again I had to call them. They told me they submitted it to my warranty and so I called and found out they are charging $500 that my warranty is not covering. Bit of a shocker there, never replaced one before and knowing warranty companies no big deal. Approved the repair and once again waited for a phone call that never came to set up an appointment. Called and found out they had to order the evaporator and they would call me (ya right) to set up the appointment. Again had to call them and set up the appointment not even knowing that they had received it yet, it just was coincidence that they did. Day of installation: Appointment at 9:00A.M. no on showed up and no phone call. 10:30A.M. still nothing. Called and found that the repair guy is at a doctors appointment and does not know when he will be out. Talked with manager (Shannon) and he can't tell me anything just we will call you back. Surprise no call. Call again and said he will be out before 1:00P.M. He did not get there until 1:45P.M. Irritated I watched him work so then I could see what the $500 charge was. After completing the whole repair he gave me the bill without being itemized and asked for the check. I asked to itemize is and explain the charges. Coil cleaning $95 Duct modification $275 Pipe Modification $135. I can understand cleaning, but the modifications I could do myself for $20 max with little to no labor. Now the manage wont return my phone calls or messages. I would not recommend using them.

Cassandra Norris

Would give zero stars if I could and it would be equal to the amount of help they were; ZERO. Filed a claim with my warranty company for my AC unit to be repaired back in February of 2021 and they sent out a contractor from Cahaba Repair to diagnose the issue and charge me the service fee. My claim was mysteriously cancelled and the warranty company had no idea why, I went through this process 3 times and even tried to explain to them that I have a young child and an infant in the house and it's over 80 degrees in here even with a window unit hooked up. I called and called for weeks and they assured me it was being taken care of. They said they had sent the info to my warranty company and my warranty company said they had not received anything. Eventually they stopped answering or returning my calls, then continued to purposely hang up on my home warranty company when they would try to call on my behalf. It has now been 4 months of no heat or air and Cahaba has done nothing but steal $100 from me. Had my claim transferred to A&E Service Company today and they immediately contacted me and scheduled my service appointment. Don't use Cahaba Repair if you are going through a warranty service, they are unprofessional, unresponsive, disorganized and the owner doesn't seem to care. Such a poor business model and I gave them more of my patience than they honestly deserved.

Geo Carriere

If I could give negative stars, I would. This company showed up in response to my home warranty. I had a heating issue on my main level back in January. A day or two later, a man called me saying that he was with this company and said he'd be at my house around a certain time. When that was agreed on, he asked when my house was built and if it was the original unit. I said yes. He showed up, walked in with a pen and paper, wrote the part number down and then took my service fee and left. A few days later (it was pretty cold in January and February) I had to call my home warranty to figure out what was going on and they told me that I needed a new unit and that they would cover X amount of dollars but the amount of modifications equated to $650 out of pocket because all of the duct work in the area had to be reworked... A month and a half later (today) the man come by himself and completes the job in probably an hour. Hour and a half if you count cleanup and paperwork. Looking at what he did, the "modifications" that cost me $650 was him using Tim snips to cut out about a foot of existing duct work, retaping it, putting a new flex gas line, and a step-ups adapter to connect to the existing vent. This material costs about $50 total, the most expensive item he used (and ran out which left most seams exposed) was the aluminum tape. When I called I was talked to like an idiot, was told that I paid for the Tech's experience, not his work or how little of time it took him, or the materials. As a former contractor, I know this to be BS. I know many HVAC, plumbers, etc and the evidence points to Cahaba Repair being shady. Speaking with my home warranty, I am told that the official report says that the technician came and diagnosed my unit and found it to be faulty and in need of complete replacement. He diagnosed that the home warranty company didn't check up on their contractors and that they would make some money on a replacement job. Period. The guy who answers the phone will likely respond saying how little I know about the field of work, but he's wrong.

This company is Shady and will take advantage of you and your home warranty. Beware.

Victoria Dinges

We had a great experience with Brandon. He drilled through our new tile floors to install our fridge water lines, hooked up our gas stove, and fixed a huge flooding issue we were having with our washing machine. I was expecting and told him so ‍♀️ that I would be paying thousands to clear out tree roots from the line. My bill didn’t touch the 1k range because the washing mashing issue turned out to be an easy fix. I am so appreciative of his services because I was saving up to pay an enormous amount and he knew it but took the honest route. I am extremely appreciative and will call again in a heartbeat.