BETHKE Heating & Air Conditioning, Inc. - Verona, Wisconsin

Louise G.

We've been Bethke customers for almost 20 years. They take good care of our furnace and AC from a maintenance point of view and recently, when our furnace needed replacing, they communicated well and got the job done quickly. We had to wait a few days and during that time they promptly provided several space heaters. When one of them didn't work, I called the office and they replaced it with a working space heater immediately. Great company.

Bright I. S.

Best experience ever. From a quick chat over the weekend with an emergency tech, from a responsive reply to an email, with an informative scheduling person before hours on the weekday, to getting called back for the actual appointment, to their team, arriving on the dot same day. They fixed the problem right away and did not try to upsell me anything. They got my high score simply because they were honest. Proficient an expedient. Add in a touch of kindness. I will definitely call him again.

Bianca J.

Furnace quit about 4am right at the tail end of this cold snap. Called Bethke at 8am and they were able to get out to us by 10am. This is the second time we’ve called them in our 8 years of owning this house. Excellent service, quick, affordable, they don’t jerk us around with unnecessary charges, etc. The great/trustworthy service has convinced us to schedule yearly furnace tune ups (because both our issues were little maintenance things that we would be better served to keep ahead of). Highly recommend.

Bob S.

My wife and I bought a 96 year-old home. We wanted to switch the radiators out for forced air. To say that our project was a challenge is an understatement. Very complex for a house. Bethke did a great job! Very professional and very responsive. I would highly recommend them to anyone!

Jacob M.

⚠️Unprofessional, Harassment⚠️ Updated on Monday

Saturday approximately 6am- I called these folks this morning for an emergency call. All was fine and well until I was told they do not accept non existing customers over the weekend. I was on the phone for ten minutes before I was told this. I saw how reputable they were in Madison according to what I read online and boy was that consensus wrong……

If you aren’t going to help new customers maybe don’t take their call and act like you’re going to help, when you have no intention of helping. That’s not what I would consider good service….

I recommend going with someone else if you need service on your HVAC systems in an emergency situation. This place WILL waste your time. CALL SOMEONE ELSE.

*This portion is a collection of experiences added after I wrote the initial review on Saturday*

Saturday afternoon -The tech tried to call me back and explain, but I already understood….. I wasn’t going to receive any physical help from you folks today because I’m not an existing customer. If I was going to wait two days until Monday, you folks would have helped me. By that time my pipes would have been frozen and my dogs would likely be very uncomfortable, as well as the two adults in this home. So of course I was very unhappy, especially when the tech felt the need to justify what he was saying.

- Next, to make things even better, i received a response to my review by the owner, Jason, which you can read here saying it’s that I, the customer, misunderstood and that I didn’t give the tech a chance to explain…. I didn’t misunderstand. I understood very well and certainly wasn’t going to let the tech waste more of my time by trying to troubleshoot over the phone so “someone” didn’t have to come out. That’s just plainly put, lazy. Please, stop making your situation here worse by having the last word…. Plain and simple your business refused to help me when I needed it. I was turned away. I didn’t need troubleshooting over the phone….. I needed parts replaced in my furnace. Which you folks said you weren’t going to do during the weekend while you aren’t accepting new customers….. the part that needed replacing was a part I was told by your tech that “it was unlikely this is the component that’s not working, and it actually was. Guess the knowledge there is about as much as your helpfulness, non existent.

I hope you as the owner can understand how an extra explanation about why you refused to make the service call wasn’t going to be of any help when I needed the service call. Your tech not having a chance to explain was in fact a good decision on my part since I wasn’t going to be helped….. his explanation would only have wasted more of my time and his.

Luckily you, Bethke, aren’t the only place to go through or I would have been COMPLETELY screwed….. If you’re serious about doing everything you can to help everyone I would have had my furnace serviced by you folks, and not someone else. But that isn’t how your business handled this…

High Tech Heating and Cooling helped me within an hour with no hassle and relatively cheap. They took my word for the components I needed and got me back to being warm in no time rather than what I experienced with Bethke.

⚠️ caution * owner Jason called me once more on Monday( today) trying to justify the actions of his company and employees and attempting to offer me who knows what to make up for this mess. I no longer need assistance. My case is already said and done with….. But now Jason, the owner, won’t leave me alone…. Jason, I no longer need assistance, and unless you are going to pay for the cost of my furnace repairs, there really is nothing that you can do for me at this point to make this right* I have blocked the number. I wish I could leave negative stars for this place.

Monday I just received another phone call from the owner Jason. This is becoming, as much as I dislike saying it, harassment. Next time I’m contacted, either here or by phone by anyone who is part of your organization, I’ll be contacting authorities.

Jo M.

Our furnace decided to quit working during the night on a weekend. We called Bethke right away on a Sunday morning, and the person who answered was great and said someone would call us shorty. Sure enough, within 10 minutes we received a call from Nate. He tried to walk us through a fix, but it did not work. He came to our house and gave us a 30 minutes notice, which we appreciated. Nate spent 90 minutes trying to find the source of the problem, and thankfully, he was able to fix our furnace. He was friendly, timely, and knowledgeable. The cost was extremely reasonable too! We highly recommend Bethke due to reasonable rates and timely, professional service.

Laura D.

After calling and leaving my info with answering service I was promptly put in contact with John who calmly and clearly helped me troubleshoot my furnace issue over the phone! He taught me how to clean the flame sensor and got it back up and running. He was kind, patient, and so helpful. It was wonderful to have a company strive to help and not strive for a sale. I’ll definitely be using Bethke again!

Ange F.

TL;DR // Bethke is my first and only call when it comes to my furnace.

Full Review // Around 5:30p this evening I noticed the temperature in my home dropping. After attempting to troubleshoot on my own, I called Bethke. Nate, the tech on call after hours, arrived promptly to help by around 7:15p (after an hour drive, since I’m on the other side of town). He was kind, patient with my questions as a newer home owner, and quickly found the issue as well as the necessary part. My heat was back on by around 8/8:30p and he was off to his next call. It’s cold tonight, around -5 degrees right now…. to say I’m incredibly grateful for Nate and Bethke would be an understatement.

Thank you Nate and Bethke!