Basement Authority of West Virginia - Scott Depot, West Virginia

Angela S.

I was super tired of my leaky basement and decided to do something about it. I looked into Basement Authority because I was seeing commercials and ads all over the place. I read reviews and watched multiple videos of the work they did. I contacted them through the website for an estimate. They sent Mike Cornecelli to do my estimate. Mike was very open and honest about what I needed and what he could do to help me. I can't imagine there is a more knowledgeable person out there because he did a very thorough inspection and took pics and measurements. He made a plan on his laptop and showed me exactly what was going to happen and scheduled my appointment for installation. I needed wall supports, a gutter system and vapor barrier to fix the issues going on. My original date of install was moved up 3 weeks, which I am really grateful for. I had good communication throughout the whole process and the men worked every day until it was completed. I have zero complaints and highly recommend everyone use Basement Authority to fix your basement issues. I have learned so much about why leaks happen and how to correct them. Every man on the job was extremely polite and quick to answer any questions I had. They also offer a lifetime guarantee for the life of the home and yearly inspections to ensure everything is working properly. Contact Mike C and your problems will be fixed correctly and quickly. Well done guys!!! I'm more than thrilled with the work and the outcome from beginning to end!!!!

Susan C.

Michael Burgess, inspector, came to my house, and gave me an estimate on a new foundation drain. He stayed in contact with me from the start of the job until it was finished. He is a very kind person. I want to thank David & Robbie and the other workers that installed my drain and worked on my property. They did a great job! I also want to thank Courtney & Jeff. I highly recommend Basement Authority!

Mal E.

To anyone regarding this review.
This is an update.

Be aware of Brandon. From being extremely happy and satisfied of what he did (all the talking and the promises) to be shocked and lost and finally was able to see his true face. The min we signed the contract I never heard from him again. Never responded to my texts. Never came to supervise the work. (The project is a disaster, I will follow up with another 1 star review about the project and the company) but be careful of the sale guy named Brandon. My experience is a pure scam. If you do any upfront payment make sure to use your credit card so you can get your money back. BE AWARE BE CAREFUL.

An easy 6 stars for Brandon !!

Nothing easier than communicating with Brandon via telephone, we met, discussed my concerns and signed the contract by the end of the day!

I could not imagine more friendly, cooperative and professional front man. His patience in adjusting and READJUSTING everything based on my needs is beyond what I could expect!

Can't wait for his crew to come and start the project.

Definitely, will share the "before & after" pictures and leave another review for the crew.

Thank you Brandon!!!

NORMAN F.

I meet with Mike C. to obtain a quote to address water leakage into the basement from rain and foundation issues caused by years of water inundation. Also, to get a quote to seal up the crawl space. (The house has a half-basement.)

He arrived early in a clean company vehicle and in uniform. Very pleasant, knowledgeable, professional and down-to-earth.

His inspection of the areas of concern took some time because he was so very thorough.

Once completed with the inspection, he presented various options, and we discussed each option.

Seems his concern was more about what was best for my situation rather than profit. I really appreciated that.

I predict the construction phase will be very good; based upon the interaction with Mike C.

Kathy B.

The workers were on time and work was completed as planned. The reason for the lower rating is because I was left with a big hole in my garage wall that shouldn’t have been there. They did not even offer to repair although the supervisor did come and take pictures.

Jeffrey A.

Shannon was excellent. Did a wonderful job with the inspection and pointed out some major issues that were previously unnoticed by everyone else. He was professional and courteous.. We honestly just had a good time hanging out with him.. would highly encourage everyone to give this company a try and if you get Shannon, it’s your lucky day

Tammie T.

After weeks of communicating with Brandon via telephone, weather finally cooperated for us to meet and to discuss our project need.

Basement authority could not have a more friendly, cooperative and professional front man. His patience in adjusting and rescheduling appointments due to inclement weather was bar none.

We are a hard sale customer, and Brandon met the challenge with ease. His expertise was evident, and his attention to site detail was beyond expectations. He readily answered all questions, and thoroughly explained the onsite process.

Attention Management: Brandon should be considered a gem to your organization. He is indeed a great representative for you! We signed on the dotted line and very much look forward to working with him.

Thanks much, Brandon!

Scott C.

The crew were cordial and the foreman weny out of his way to check things out and explain what was going on. Robby was great. The only thing they forgot to do was install the panel to get into the crawl space. Otherwise they cleaned up everything and i was satisfied with the results.