Arizona Construction & Restoration - Phoenix, Arizona

Kylie Thomas

1. Duration: It took ACR 6 months with at least 5 extensions to complete reconstruction on a 3 bedroom home. They did drywall/baseboards, cabinets, and countertops. Add in 2 small demolition jobs that took them one day each to finish. We were out of our home from January - mid July. They repeatedly promised our insurance adjuster that they would be finished in April. I should make it clear that NONE of the extensions were due to anything we did or didn’t do and all of the reasons were due to internal issues with the company and subcontractors.
2. Employee/Internal issues/contract violations: Our first project manager was fired after he allowed a drywall subcontractor to bring his BABY to work with him in our home. We stopped by our house one day to check on things and our son’s outdoor toys were brought inside and there were used diapers and pizza everywhere. The hose was running and our backyard was flooded and the guy took our house key home with him. There were multiple items in my backyard that were broken and damaged as if the boy had paint/drywall on his hands. The little kid dribbled all over freshly painted white walls with a pencil. I had to call and report this to ACR- I also had to be the one to initiate that the drywall guy be taken off the job due to the danger of the little boy being hurt as there were nails and sharp objects all over the house at this point. When we got a new project manager, he tells us that he walked in and saw the little boy “running around butt naked”. Then he proceeds to tell us that the drywall guy wasn’t even in our home. HIS WIFE WAS DOING OUR DRYWALL!!! This clearly violates ACR’s own contract which states that all subcontractors are licensed as an UNLICENSED woman did our entire drywall in our home.
3. Unprofessionalism/ Poor communication: Our first project manager was weird- I would ask him questions and he would never directly answer me. I thought this would get better with the next guy but he was just the same- maybe worse. I have text/emails in which I asked a question about our countertops 3 separate times and he never responded. The logical next step would be to call and ask but I learned early on that IF YOU END UP WORKING WITH THIS COMPANY KEEP EVERYTHING DOCUMENTED via text and email for receipts. The new project manager wanted to do things his way, he didn’t want to listen to anything I had to say about what I wanted in my own home. I wanted to purchase only 1 slab of quartz countertops and I knew exactly what I wanted. He tells me over and over that it’s going to be a “two slab job” and it’s not going to work with just 1 slab. I ask for measurements and he sarcastically responds with, “are you going to install them yourself?” So I trust that he knows what he’s talking about and I purchase 2 slabs. Now we are left with basically an entire slab of countertop because he refused to listen to what I wanted.
4. If you allow this company to work on your house, do your DUE DILIGENCE and comb through the paperwork because they will charge you for work they never did. They charge a cleaning fee of $406 and left my home a mess. At the end of it all, they ask you to sign a certification of Satisfaction which I did not sign. They didn’t care or ask why, they took their insurance check and basically ran out of the house. *I should note that in the last few weeks of working with them, after complaining to my insurance adjuster, I received a call from Peter from ACR- he asked me what all needed to be done at our house and documented everything. It was the first time I felt heard by anyone from the company. The owner emailed me and apologized. He did reimburse me for the damaged items. I wish this type of communication and assurance happened in the beginning.

*UPDATED - The president of the company, Zach Brizzee, came by our home and listened to our frustrations and concerns. He made things right by having one of his employees fix a few issues that were left unresolved the first time around. I would recommend reaching out to him directly if you experience any issues.

Chelsea Guhl

Matt was assigned our project manager for a fire restoration. His care and expertise really made us feel comfortable and confident in the restoration of our garage. A lot was required to complete this project and we are so thankful that we were able to feel in good hands as our property was completed.

Brian Ostrom

We were given ACR by our insurance company. They were paid $44,000 by the insurance company even before we reviewed their contract.
The first clue to walk away was the lengthy contract with a separate link to more language not readily visible from the signature pages. Daily hounding to sign, sign, sign their contract. As well as pay the deductible on day one.
Aside from the required State protections, their contract is completely one-sided. Usually these contracts are written to indemnify them based on past practices, at the expense of the homeowners.
The initial bid is usually low to appease the insurance company. Then everything grinds to a halt. The materials are not ordered. Subcontractors with no ID, no company logo, show up after normal work hours to take measurements that were already taken 10-12 weeks earlier.
Insurance company inquiries on expected completion date go unanswered. ACR has repeatedly lied to owners stating that addendums and supplements were submitted to the insurance company. Basically falsely blaming their delays on the insurance company’s lack of approval. When, in fact, nothing has been submitted to insurance by ACR. It’s just a lie, and a stall tactic.
It’s been 2-months and not a single item has been repaired.
ACR has refused to give license and identification for any of their subcontractors. For all we know, they were found in the Home Depot parking lot.
They have lied repeatedly regarding the ordering of materials. To date nothing has been ordered.
Meanwhile, they will skillfully ratchet up the cost of the job and if the insurance company balks, the owner is responsible for any excess undisclosed, unspecified, and unforeseen costs. The delays continue while the scam intensifies.
Attempts to reach project managers and/or the owners go on for days with no response. We suspect they will find an excuse to hold the owner in breech of their lengthy word salad contract and walk, or delay delay delay while increasing the cost of the job. If insurance declines their supplements, it’s on the owner. Eventually the job costs will undoubtedly be at or above the much higher bids from other companies. It’s their method for getting their foot in the door. Meanwhile the house is torn apart and unlivable with no clear progress or start date in sight. Just stalling, excuses, and lies.
Do yourself a favor, get several bids and don’t walk, run from ACR.

Owner"s Response to Review was a word salad CYA response. There is/was no continued professional, transparent communication. In fact, they said one thing but did the complete opposite.

They had picked up the existing cabinet faces prior to their 3-week zero communication period. They initially kept the location and name of the cabinet company a secret. According to ACR, the cabinet people do not use email (first clue).

ACR overcharged the insurance company by disregarding the $2,000 deductible paid by owner. Only when owner pointed it out did they adjust amount they billed insurance. Keep in mind ACR was paid by insurance BEFORE cabinets were completed. Then ACR emailed and said they would delivery the cabinets. But something changed and they conned the new contractor into coming to pickup the cabinets.

There were missing cabinets (only 12 of 16 were on site). The cabinets were scratched, and falling apart at the seems. The insurance investigator determined that these cabinets were unusable. However, ACR is refusing to return the $14,000+ insurance payment.

Meanwhile the cabinets are worthless and must be remade by another company. Keep in mind that had any homeowner contracted with ACR directly, there would have been no payment. But since insurance paid ACR prior to cabinet completion, I guess ACR feels they are owed the money for a set of garbage cabinets. Needless to say ACR refuses to answer emails and/or phone calls. Last contact, with Nick we couldn't get a word in before he began shouting and hung up.

However, the owner's review states they pride themselves with the utmost professionalism. That's fabrication at best.

Riley Lender

Fire restoration is definitely their specialty. Great communication, fast response time, and good quality work. I have had nothing short of an amazing experience with their transparency. You’ll never need to go somewhere else with them!

Maria Major

Jeffrey and Steve are amazing. They were always available whenever I reached out to them. I described my vision to them and they caught that vision and made it a reality. Thanks to AZ Construction and all the hard-working, professional, and talented employees. If you are still looking -- STOP -- you have found the best of the best. Maria & Pat

Carrie Phillips

I wanted to share my positive experience with ACR. After my water heater flooded my entire garage, causing extensive damage, ACR responded immediately and handled all the coordination with the insurance company. From start to finish, everything was outstanding. I would recommend them to anyone.

None Ya Business

I own a condo. The mitigation team was there from ACR they dried out the property my condo was in shambles and it took a while for my insurance to approve the work done which was explained to me in detial by our PM. Once that was done it was done swiftly and beautifully. I want to thank ACR for their attention to detail and getting it done so quickly and flawlessly. Appreciate my rebuild team for all their hard work from begginging to end.

M Jej

Dealing with ACR was fine. The sub-contractors were very nice guys, but did not seem very qualified. We were told that they used Youtube videos to figure out how to complete certain projects. This seems more in line with a DIYer, rather than a qualified professional. They cut various corners to get our project done and it shows even to this day. We’ve elected to resolve these issues without ACR because, by their contract, we are unable to utilize alternative subcontractors who may be more qualified. We no longer wanted them in our home, and if we are unable to get qualified people, we’d rather seek resolution elsewhere.

There was also a myriad of contractual issues caused solely by our project manager. He was fired during our project and we only found out because someone left a business card at our home which puzzled us because ACR suggested we move out temporarily. So they were well aware we weren’t home, but never reached out via telephone as they had before. In essence, they were deliberately avoiding us, or that’s what it seemed at least.

I had to ask the subcontractors to stop washing their paint brushes in our bathroom sinks. I am still finding chunks of paint in our plumbing. I cannot explain how frustrating this is, and is the reason why several months later I am posting this review. We are currently investigating the extent of the issue.

We ended up compromising with the situation and electing to move forward without ACR. The situation was emotionally distressful to begin with, and we were so left in the dark that we never felt any relief until everyone was gone.

UPDATE: The owner’s assumption that this is a fake review is inaccurate. They are well aware of our project since we have had numerous warranty issues that they’ve had to come and fix. I was told my review was read and acknowledged. I was told the former project manager was a “dirtbag” and a “car salesman”. I’m not sure why the owner is acting as though this review is inaccurate. I was also told that the subcontractors that were assigned to us are no longer with ACR.

I find it kind of disappointing that the owner chose to discredit this review rather than just take accountability, especially being dismissive about the paint brush comment.

Nothing in this review was rude or subjective; all based on facts — most of which his employees have shared with me. Nevertheless, I fully expect the owner to go on the defensive to my edit as he has on all the other reviews. He is well aware of our project, the firing of our manager, and the subcontractors that were assigned to my project.

Last Edit: BEWARE - this company is having employees provide positive reviews on here. Several have been reported and deleted but there are probably a few still remaining. The gentleman that did our walk-through was providing review as if he was a customer. This is incredibly ironic considering the owner is accusing many reviews of being false. Dishonesty seems to be their thing.