AT&T Store - Hamburg, Pennsylvania

AT&T Store in Tilden Ridge Shopping Center: Comprehensive Guide

Nestled in the heart of Hamburg, Pennsylvania, the AT&T Store located at 1728 Tilden Ridge Dr, Unit A145, offers a comprehensive range of telecommunications services and products. This store, part of the Tilden Ridge Shopping Center, is dedicated to providing customers with the latest in wireless technology, expert support, and convenient shopping experiences.

Main Services

• Wireless Device Sales: Explore a wide array of the latest smartphones, including the iPhone series and Samsung Galaxy models. The store offers various payment options, including upgrade plans and bring-your-own-device (BYOD) options.
• Wireless Plans and Set-up: AT&T's knowledgeable staff can help you choose the perfect wireless plan for your needs, whether it's individual, family, or business-oriented. They also provide assistance with setting up new devices and transferring existing data.
• Cell Phone Accessories: Browse through a variety of accessories to protect, enhance, and personalize your wireless devices. Options include cases, screen protectors, chargers, and more.
• Bill Payment and Support: Pay your AT&T bills in-store or seek assistance with any account-related issues. The store also offers support for the myAT&T app, helping you manage your account remotely.
• Phone Activations: The AT&T store team can help activate new devices, transfer numbers, and set up features like voicemail and call forwarding.

Location and Access

The AT&T Store is situated in the Tilden Ridge Shopping Center, off Route 61 (Reading Ave), making it easily accessible from neighboring areas like Shoemakersville, Topton, and Kutztown. Public transportation is available via Berks Area Regional Transportation Authority (BARTA) buses that stop near the shopping center.

For those traveling by car, there is ample parking available in the shopping center's lot, with dedicated spaces for disabled customers. The store itself is wheelchair-accessible, with a ramped entrance and wide doorways for easy navigation.

Featured Characteristics

• In-store Pick-up and Shopping: Customers can shop online and pick up purchases at this store, or browse and buy in-person. The store offers a variety of devices and accessories on display.
• On-Site Services: The AT&T Store provides on-site support for device repairs, upgrades, and account management. This includes software updates, troubleshooting connectivity issues, and data backup assistance.
• Delivery Options: For customers who prefer to shop from home, the store offers delivery services for select devices and accessories.
• Wi-Fi and NFC Mobile Payments: The store offers free Wi-Fi for customers, and supports NFC mobile payments for a convenient checkout experience.

Practical Information

• Address: 1728 Tilden Ridge Dr, Unit A145, Hamburg, PA 19526, United States
• Phone: 484-660-3629
• Website: att.com
• Hours of Operation:
  • Monday - Friday: 10:00 AM - 8:00 PM
  • Saturday: 10:00 AM - 7:00 PM
  • Sunday: 11:00 AM - 6:00 PM

Positive Aspects from Reviews

With an average rating of 4.3/5 from 197 Google My Business reviews, customers consistently praise the AT&T Store in Tilden Ridge Shopping Center for the following reasons:

• Knowledgeable and helpful staff, always willing to go the extra mile to resolve issues and answer questions
• Clean, well-organized, and inviting store environment
• Prompt and efficient service, with minimal wait times
• Competitive pricing and regular promotions on devices and plans
• Convenient location and ample parking

👍 Reviews of AT&T Store

Haley G.

1/5

We have visited this store multiple times to get assistance with releasing a phone number to be added to another AT&T account and the employees tried their best to help us however the manager had absolutely no interest in helping. On Friday 04/18/2025 we went to this store again to have a TOBR added to the account the number was leaving. We dealt with the manager of this store who stated he took care of everything for us that we just needed to then go to a corporate store to move the number. Once we got to the corporate store this past Saturday, we were informed there is a note on the account however it was not even added correctly (it was added as a general note on the account, not added to any phone number) and there was no authorization code added either to allow the number to move. We wasted so much time at this store to find out the assistance we received didn't even do anything useful. I would not recommend this store to anyone looking to work with AT&T.

Andrew W.

5/5

The Set-Up of my new device took extra time extending beyond the store hours and the Associates stayed to complete the job for me!
They were super friendly, knowledgeable and it was a great experience overall! I'll be back! Thank you

T B.

5/5

Patience deserves a solid five stars! She took her time to explain everything, which was a relief from my uncomfortable employer business person. She also got me a new phone and saved a lot money on my bill. Thank you so much for your great job!

nancy B.

1/5

No stars..totally disgusted with the service I received. Looking into other service alternatives. No one who just paid $ 1000 on a phone should be pushed aside and told they don't know how to help you, and send you to another store 1/2 hour away only to be told they can't help you. I have been an ATT customer since the beginning of cell phones and I hope I won't be anymore very soon!

Jenna M.

5/5

They were very patient with our situation and helped my family get the new phone lines and replacement phones we needed. If they weren't sure of something, they would ask to verify so things didn't get messed up, instead of acting like they knew everything. I appreciate that.

Jefferson L.

1/5

We went for new phones. The manager ripped us off with older phones, upgraded direct tv , and internet that is not available in my area. When they set the internet up, they used a different address and phone number! Highly deceptive sales practices! ATT corporate is aware…..

Eric K.

1/5

Was recently told by this store that adding lines to the account would lower the bill, bill arrived and it was $100 higher. Corporate fixed the issue

Davian H.

5/5

I went in to pick up my new phone yesterday. What should have been an easy transfer ended up being a difficult ordeal with several calls to tech support. Three hours later I left with my new phone and no issues. Isaac was a rockstar through the whole process. He was there by himself so while he was helping me with my issues he was also dealing with other customers coming through with their own questions, concerns or purchases. He never once seemed to get upset or frustrated. He never seemed like he would rather be closing up for the night rather than dealing with customers even though we were there past closing. Being in the customer service industry myself I know how hard it is to find a truly dedicated employee like Isaac. I hope that this is known and appreciated by his superior.

Haley G.

1/5

We have visited this store multiple times to get assistance with releasing a phone number to be added to another AT&T account and the employees tried their best to help us however the manager had absolutely no interest in helping. On Friday 04/18/2025 we went to this store again to have a TOBR added to the account the number was leaving. We dealt with the manager of this store who stated he took care of everything for us that we just needed to then go to a corporate store to move the number. Once we got to the corporate store this past Saturday, we were informed there is a note on the account however it was not even added correctly (it was added as a general note on the account, not added to any phone number) and there was no authorization code added either to allow the number to move. We wasted so much time at this store to find out the assistance we received didn't even do anything useful. I would not recommend this store to anyone looking to work with AT&T.

Andrew W.

5/5

The Set-Up of my new device took extra time extending beyond the store hours and the Associates stayed to complete the job for me!
They were super friendly, knowledgeable and it was a great experience overall! I'll be back! Thank you

T B.

5/5

Patience deserves a solid five stars! She took her time to explain everything, which was a relief from my uncomfortable employer business person. She also got me a new phone and saved a lot money on my bill. Thank you so much for your great job!

nancy B.

1/5

No stars..totally disgusted with the service I received. Looking into other service alternatives. No one who just paid $ 1000 on a phone should be pushed aside and told they don't know how to help you, and send you to another store 1/2 hour away only to be told they can't help you. I have been an ATT customer since the beginning of cell phones and I hope I won't be anymore very soon!

Jenna M.

5/5

They were very patient with our situation and helped my family get the new phone lines and replacement phones we needed. If they weren't sure of something, they would ask to verify so things didn't get messed up, instead of acting like they knew everything. I appreciate that.