3.0 Management - Denver, Colorado

Mahima S.

We’ve had an incredible experience working with 3.0 for our HOA management. Their team is professional, responsive, and truly goes above and beyond to ensure everything runs smoothly. From transparent and accurate accounting to proactive property management, they handle every detail with care.

Cindy C.

I have had many properties with HOA and dealt with years of various management companies. This one has got to be the bottom of the barrel. I had been waiting for 4 years over 3 various HOAs (turnover of 3 separate companies during my time owning there) to get the dry rotted balcony railing fixed and painted, which was the HOA's responsibility, and many of us with the same problem were promised a contractor and someone even came over a couple of years back to take pics and assess the damage. Now, with 3.0, they changed their tune to not pay, saying it the exterior upper balcony railing belongs to the HOMEOWNER'S unit, and therefore, it is MY problem to fix. When I sold the property, I had to repair and paint the balcony on my dime so it would be safe and presentable - but beware!! - I wonder if they are going to refuse to paint the balcony when it's time to paint the exterior of these buildings/ There's a lot of them!! How will they manage to paint the entire building but ignore the exterior balconies and not paint them because they belong to each unit homeowner? This HOA will also make your online work orders "completed" even though they have not been resolved, such as the balcony issue, and they make a phone receptionist take all the heat, while she makes excuses for the high-ups in the management company and HOA board members. I actually hated this Management company and HOA so much with their apathy and incompetence, I made the hard decision to sell my rental condo there and take my money somewhere else. When I sold it, they cheated on the amounts of HOA owed and charged me through the Title company to close out my account way more than what my HOA fees actually were. So-they got away with not paying for the dry-rotted balcony, and pocketed above and beyond what my fees were. After 3.0 took over, the development looks worn, weeds grow everywhere, grass is dead, trees overgrown, in general, it went from park-like and lovely to looking like an old, worn out, unkempt location. Shame on you, 3.0 Management. You know who I am and that I'm right on this, I called many times to get these issues resolved, so don't even dare to respond with something that makes me look like I'm in the wrong. You DID NOTHING for any homeowner at that location since the time you took it over. The epitome of horrible service and not caring.

Anne T.

-In May, I bought a condo in an old but lovely high rise building just south of downtown Denver managed by 3.0 Management. This is my first experience with the constant ‘issues’ of an older building. We also have a huge building project just finishing up that has been managed by Marty Davidson of 3.0.
-Marty and Anthony Arneach, our Building Manager are absolutely top notch professionals and provide this community with excellent support in countless ways. They both go above and beyond every day to help individuals and the building as a whole.
- just today, for example, I wrote an email to Marty at 9:00 pm, and he responded at 10:13 pm!!! Wow! He has repeatedly helped me with refinancing questions and always responds quickly. He has been excellent as lead on the multi-million dollar project especially with constant communications to residents.
-and just today also, Anthony dealt with 2 or 3 big building issues and was apparently too busy to take a lunch. At around 3:00 another resident insisted he take a lunch break. No words describe Anthony’s constant ‘multi tasking’ and his positive attitude and his unique and valuable skill set. Plus, he is kind and patient with all of us, especially our elderly folks.
-I am very impressed with the quality of front-line people 3.0 employs. I cannot recommend this company enough.

Lee R.

Ari, don’t get mad, just being honest here.

It’s lengthy, apologies.

So background: Summer ‘23 our previous PM company dropped us and my board selected 3.0 as the replacement starting Aug ‘23.

Initially we had a previous employee of 3.0 as our contact. It was not the greatest but was good enough. Now, we have Taylor as our direct contact and she’s doing a hell of a job with the amount that we ask from her. 4.8/5 for Taylor. I know there’s quite a few properties all assigned to the same person, and there’s only so much one can do in a day.

As others have noted, there WAS quite a rough patch with 3.0 around End Q1/Start Q2 ‘24. For a moment, it was really rough on our end as the HOA Board, but I stuck my neck out for 3.0 and it’s paid off.

In the last few months things have gotten loads better in their office. Still some minor issues I know other boards might have shared, or even fellow members of my own, but they helped us, as my HOA, get through our own rough patch of sort so I have to give credit where credit is due. Taylor, our direct contact, and Ari, as Manger (? Not exactly sure of your title, sorry) have done a fantastic job cleaning up the mess and getting back to operating efficiently.

I know other board members of my property or other places might have a different take or some things to add here, but in my opinion:
Q3 ‘23 5/5
Q1 ‘24 2/5
Now end of Q3 ‘24 5/5

justsome G.

Previously pretty good HOA property management company (4 stars, which is as good as you can find). This firm has had a very bad 2024. No financials available for directors ! Many 3.0 employees left. New property managers (all "assistant" level) still getting their footing and seemingly overwhelmed. Accounting failed to credit received checks to homeowners. The two owners of this company have been non-responsive for several months. If you sort these reviews by "newest", other than one person that gives 5 stars to everyone in the industry, recent reviews of 3.0 are almost all 1 star. At the moment I can not recommend them. Will update this review if they manage to turn it around (as I still hope), or if our association leaves (we are actively looking).
8/28/24 update. 3.0 has big plans to deal with their issues, and has staffed up. I'm glad they FINALLY communicated. Now prove that you can execute on those plans.
9/26/24 update : Company seems to have fixed issues with checks getting deposited, but that had not been credited to the account of the homeowner that sent them. So there is SOME progress.
Some issues in providing the missing months financials to the directors without errors. Meanwhile - property manager type issues not getting addressed. Our association is in the process of on-boarding to a different property management company and feel good about that decision.
12/5/24 Our association is still transitioning to the new management company, which was effective 11/1. 3.0 has not made it easy for the new firm to obtain our associations funds, and documents. edit: Finally resolved, mid Dec.

rlspharm

I didn't think anyone could be as incompetent as our previous HOA management company, but here we are. No communication, constant staff change, change to new payment software delayed and confusing. If I did my job this poorly people would literally die. You are not doing brain surgery, get it together.

Casey S.

I am a board member of a single family home community in Littleton. Our association contracted 3.0 Management in January 2023 and we left in July of 2024. From what I gathered, they lost most of not all of their account managers in February of 2024 and just the two owners remained (one of which does not even live in the state of Colorado). Our board would have been happy to help manage our account while they hired and trained new account managers. Instead of being open and honest about their situation, they tried to make it seem like they were "rolling out" a new management system. After that, they completely ignored any of our board's attempts to contact them via phone or email. Of the few times a receptionist answered the phone, I would get the run around about speaking with either of the owners and never get my calls returned.

3.0 Management stopped fulfilling all contractual obligations including maintaining our financials and home owner ledgers, completing site visits, and attending our meetings. Once our HOA hired a new management company (that we are so happy with!), 3.0 would not cooperate with the transition. I had to show up at their office unannounced to get them to start transferring information to the new company. Eventually, our HOA had to get an attorney involved to obtain our 2024 financials and home owner ledgers as 3.0 refused to provide them.

I feel obligated to warn other HOAs to not sign a contract with 3.0. It not only cost our community money to have to fire and hire a new company within a year and half, but even during that year and half, the management of our HOA's account was very poor. The account manager was either not well trained, incompetent, or did not care about their job. Avoid a headache for your HOA!

David

Justin was awesome to work with, 10/10 would recommend. They were awesome at their job and I appreciate they level of care they put into their work.