Lightology - Chicago, Illinois

Anthony I.

One of the coolest stores in town. Worth a visit, just to get inspired. Can't wait to place an order with these folks soon.

Linda B.

Great chatting with Kelly F just now. She is great. Super responsive and helpful! She won my business away from both Visual Comfort and Lumens... She expedited my Trade App and made a fixture and a mirror available to me at a very competitive price.

Karen R.

Extreme disappointment with my experience ordering from Lightology. I recommend buying from other vendors with better way better Customer Service.

First, I placed an order for a lamp that is taking more than six months to arrive!! —an unacceptable delay.

Second, and more importantly, under no circumstances they have the right to share any details about my order with anyone other than me. I was shocked to learn that my client was given access to my private information. This is a serious breach of privacy, and I will not tolerate it.

This will be the last time I order from your company, and I will strongly advise clients and fellow professionals to avoid your services. I demand an immediate explanation as to how a trade account holder’s information was so easily disclosed to an unauthorized party.

Jo B.

As the designer/coordinator of a fantastic residential project, dealing with Kelly at Lightology has been superb. Clients have been thrilled with the products and the order process and I have appreciated the quick response times for some of the unique lighting systems requiring various parts. Shipping was prompt and the quality of fixtures is outstanding. With a lapse of over a year between the lighting order/delivery to the installations, Kelly has been on top of things when questions arise. When a necessary part was overlooked and not initially ordered, the part came very quickly.
Very professional!

Kyle R.

I was impressed with how customer service handled a shipping issue that arose. Customer service was communicative and helpful, and my sideboard arrived in perfect condition. I recommend this shop and I'll likely be buying from them in the future.

Jon U.

What a nice customer service chat. Prompt, didn't ask me to repeat questions. Got me answers right away. And wished me luck with my project. Yes Please and Thank You. Highly recommend.

Brian S.

Their selection is wonderful but their customer service is non-existent. As a profession who orders a significant amount of lighting I would use them to source but only buy somewhere else if you want to be valued as a customer.

Rajan A.

EDIT EDIT: I got a very nice email from Lightology sharing their records around the order showing that indeed, they were in communication with the vendor when I received the initial 1/31 date. The 1/31 date was a "confirm backorder", and the "4/10" date seems to be a "confirm delivery". So ... it feels like this is more a manufacturer issue than anything else. I appreciate that they shared this context and gave me the opportunity to rethink my cancellation -- it's a minuscule order, and I wasn't as polite as I could/should have been in some of my communication, so they could have just cancelled it and moved on -- but they didn't. This probably saved me the trouble of an even longer wait and higher price. I have to admit, I've gone from really frustrated to really impressed with how this was handled. I would say good service doesn't take much, but you need people in support who are able to solve the issue, not something you can assume of all companies these days, but clearly happening here. Obviously, I have yet to get the light, so perhaps there will be one more update (if not one should assume it worked out).

EDIT: OK, I see that many other places are now saying this particular light is backordered. Still, I'll need to wait another month or so or fulfillment and likely be out another $200 - 300 (since lights are no longer on sale) so hard for me to recommend this business.

Not often that I get burned, but I did on this one.

There are a bunch of reviews that talk about trouble with fulfilling orders, and I probably should have listened.

I needed two lights for a project I'm trying to finish. I ordered a light from Lightology on black friday 2024. Their website claimed "Usually leaves warehouse within 3 to 5 days".

I didn't hear anything back after purchasing, so I went with another vendor (Archiproducts) for my other light.

Within 3 - 5 days, I received an email saying "Sorry, won't ship until 1/31".
Meanwhile, the other light I ordered arrived in mid-December. Great.

Towards the end of Jan, I started wondering if they'd even placed the order, since I hadn't heard anything. I decided to contact them and got an email saying that indeed, they placed the order and confirming the 1/31 ship date.

Then, today, 2 days before that ship date, and a day or so after I inquired, I get another email: "oh, sorry the vendor has told us that it won't be available until 4/10". WHAT? Since I received the other light, the only thing I can imagine is that the order wasn't placed at all.

It's also possible that yeah, something really really odd happened and that they really _did_ get misled about ship dates by the vendor (I mean, this is what the support person claimed, and to be fair, in their defense I was able to get ahold of someone on the phone immediately and they were really really nice even when I got upset -- shoutout to kyle).

I've been working with many different suppliers on my project and the only one that had this long of a delay (the situation I expect happened here -- they forgot to put the order in) apologized profusely and offered me a significant make good discount. But in some way, it doesn't matter what happened -- whether Lightology is at fault here or this particular order just was incredibly unlucky. I thought I'd get the light in a week back in November. It's January, and I need to start over with another company, at a price that's going to be at _least_ $100 dollars more than I paid previously, and I actually need to wait another 48 hours just to see what their "cancellation" department is going to say. (I have a feeling this is headed for a chargeback, but we'll see).