The Basement Doctor of WV - Parkersburg, West Virginia

Esther S.

The technician was very polite, efficient, neat and clean. He made certain everything inside and outside of the house was working properly. He discovered a pump, that he installed last year, was not working as effectively as he would like and immediately replaced it under warranty. I highly recommend this company, and their employees.

George C.

The technician (Lee Conway) arrived early and was ready to go right to work. Actually Lee installed a new pump this time last year on my service visit; he did an amazing job. I'm thoroughly pleased with Lee and The Basement Doctor overall.

John A.

Lee, our technician was wonderful. He even helped move some heavy boxes we could not lift so he could check our pumps. We highly recommend the Basement Doctor.

Pamela F.

Showed up on time both gentlemen were really nice got to work when it was raining really hard. Finished the work and showed me pictures of the work completed. Thanks for helping make my house safe and clean.

Melanie T.

Lee was able to explain to me clearly what needed done and why. Twice! Very patient to let me think about having to spend extra to replace the battery for the backup pump which was six years old. Thanks Lee. Lee was very courteous and completed the work quickly and efficiently.

Lisa G.

So two years later , I would like to edit this review. First of all, I have been a customer since 2010. I had a service call last week for a unit that was older, and of course was found not to be repairable and only replaceable by a big dollar exchange. I ask about discounts and payment plans, especially since I am a returning customer. nothing, I was told the manager doesn’t honor anything like this. So then, the worker quoted me the wrong price of course a cheaper unit and when I was going to pay, he showed me almost $400 mistake he made but with no break from the manager, just an “I’m sorry” and that’s it. When I worked retail if the wrong price was put on an item it was honored ! I ,was told the manager doesn’t honor anything at all and this is the manager kit the owner who much no longer be involved . I was also told at first they would waive the hundred dollar service call if I would do a good review on Google and then after the work he stated again that the manager, not the owner stated this is no longer a thing so I would still pay the service call even though I was having to purchase an entirely new unit, this quickly will mold within a day. I have also reached out to the owner about this and have heard absolutely nothing back. This will be the last time that I recommend this company to anyone. Return customers don’t matter at all so let’s just disregard that I gave below that they asked me to give two years ago. Greedy and donkit care about customers .

Revised See above 👎. These people rock! From the office calls, to the home visits, and the quality of the work done, they are top-notch, friendly, and professional. And the thank you gift left on my porch was just another reminder there are still good businesses out there, that care! I feel that they would go the extra mile to make their customers happy, and I have always been pleased with their work! Check them out !

Corey B.

They always do a great job and are polite workers

Dustin D.

They were quick, courteous, and professional every step of the way. If there were any concerns about any of the work, they explained everything out, or fixed any issue that may have come up. Their work is high quality, and while the job is expensive, they work with you to make everything as easy as possible. Definitely recommend!