Adams County Human Services Center - Westminster, Colorado

R M.

How are you supposed to get a hold of anyone when hold times are two hours or more? Finally get through and they hang up on you. Call back and the recording says they are experiencing a high volume of calls and to call back later and get hung up on again. People who work don't have time to sit on the phone all day. We have jobs to do! Nor should anyone have to take a day off from work just to wait on the phone all day to resolve the issue. Then to find out later, the issue was never resolved.

They deny you even when you submit everything they ask for on time, and their income chart clearly shows you qualify.

Nobody has the time to process their case loads, but they have plenty of time to deny them. They can't even do a simple task and transfer you to your correct county. I have been telling them for years and I'm still stuck with these people! Waiting for someone to call you back? Good luck, I've been waiting for over two months! It's really sad some people get handed help with no question, while others have to fight and keep fighting for what little they ask for. Our tax dollars hard at work. I have never, given a business such a bad review, but they earned it.

Diana L.

So I called on behalf of my mom because she only speaks &’ understand English a little. The first person I was on the phone with, I forgot her name but she was super nice saying I can add my mom to the line to get her permission to speak to me about my mom’s Medicaid. Unfortunately I had to hang up because I couldn’t get my mom on the line. Finally got a hold of my mom &’ called again. A different lady picks up this time. Her name was Jennifer. She was very unhelpful &’ rude. She was rude to me before I even started talking. She kept telling me no to getting my mom on the line because she sounded like she didn’t wanna do her job. She said I couldn’t add my mom to the line &’ that I would have to call back with her on the line. I was not waiting an hour again to speak to someone again. &’ she also said that since my mom doesn’t speak English, she can’t add a translator on a 4th line. I clearly told her beforehand that my mom speaks &’ understand English a little bit &’ I can translate for her if anything. I also told her that I called a first time &’ the lady I was on the phone with before told me I could add my mom to the line so why is she telling me no. She then finally agrees &’ said, “ok you can add her on the line, I’ll see if I feel comfortable.” The audacity. She then pretends to not hear me midway discussing my mom’s Medicaid &’ ends up hanging up on us after putting us on a brief hold. She was extremely rude &’ didn’t resolve anything.

jrh5356

I had to go here to get my medicaid re-activated due to a glitch and found it to be a very nice building with lots of seating which is good since you'll be waiting a while for your number to be called. However once you are called the clerk was very polite and very helpful and solved my dilemma with one keystroke. All in all it was a good day for me.

Hunter N.

The people working the numbered counters are incredibly rude. Whoever was at #13 11/26 until close needs to get checked for her attitude. I come in for help and am immediately met with an angry woman who is impatient and a lack of care with her wording and responses to me. Upon asking her to slow down so that I may understand exactly what she is saying and what I am to do, she rolls her eyes back at me. Her colleague at 14 came to help and she was incredibly direct, polite and helpful. I left with a proper farewell to both and the lady at 13 just continued to glare at me then went back to clicking at her mouse.

Why is it the people in most need of help are directly met with such ridiculous attitudes from the start, it should not matter what happened before I got to the counter, you do not bring your past problems to me because I am not causing a problem, I am here for help and help that is already incredibly hard to ask for.

Bottom line, this building NEEDS solid friendly people that can handle public interaction and lose the negative Nancy’s, it doesn’t help anyone.

Superb P.

The people who work here are extremely helpful and kind. I went there somewhat frustrated trying to do some stuff online, obviously it's not their fault because they do not run the website. They were so nice and helpful and helped me solve my problem within a reasonable time frame. The lady who sits in the corner glass area was so helpful and found the appropriate way to help me, the lady who initially helped me was also very helpful and had a kind voice, she answered all my questions and gave me information I requested. On top of a very friendly and helpful staff, the building was nice, calm, and clean. Plus they had big containers of hand sanitizer, which I appreciated too!

Beverly Y.

Ashley and Emily are two terrible individuals they refuse to let me have My Grand kids and there was nothing on my record to prevent them from giving them to me Emily from the child protection is a terrible heartless supervisor. She needs a Job in caring less for children she only wants a pay check 😭 Ashley thanks for not giving a care about anything two heartless people

Estrella F. M.

Not only they call from blocked numbers forcing every one to take the scam calling off so that they can call the people back they can use google to filter calls which they do not use also the phone rings for less the 35 min then hangs up every time iv called it’s happened then they are calling people after hours so if you miss the call you have to call again next day and not only that they take forever to get the food stamps out. They need to do better. Also they NEED stop going by before deduction cause ain’t no one taking that money home they need to go by what we get AFTER deductions common sense.

Dannya R.

Terrible services! Each time that I complete and submit an application each time I’m told I’m missing something but it’s never communicated with me what I specifically need, I have even called after submitting my applications to make sure it’s completed correctly and to make sure I’m not missing anything and each time I’m told that everything looks good and that I have submitted everything that is needed only to be told different afterwards. I don’t understand why each time I’m told something different, I’ve been having these problems since September!