TrustHome Properties | Orlando, FL - Orlando, Florida

Samuel P.

If you choose to rent from this company make sure that you check the reviews. I had a horrible experience for two years when I moved in and the when I moved out. I moved in August of 2022 and the a/c didn’t work! I had to wait for two months in the Florida heat and I worked from home. Before I moved in I took pictures to make sure I didn’t get screwed over on the paint and carpet and surely enough I still did.
This company has an option called obligo in which you can use, and if you do they will take all the maintenance charges on you. I have pictures on August 6th from when I moved in or the carpet and the paint was seemed half my age. I got a bill back for $1965. The carpet $916, paint, $550 and the others I do not mind cause I expected it. I never received a mailbox key and I had to come out of pocket for that as well. After all this they change managers when I moved out in July 2024.
Think before you move and take pictures of everything and ask the life of the paint cause if you hanging anything and use paint to touch up what you did and the paint is older than you which is a maintenance cost on the owner your screwed big time.

Page pictures that are shown here are taken on August 6th 2022. I did not get a walk through so I had to see it for my self to see if this unit was something I would rent and being the last condo I had was sold I had slim options. I noticed the carpet and old paint but TRUSTED that they would’ve noted that. Trust is in their name with no integrity to follow. They got paid from obligo and relieved themselves of any type of dispute on claims. They used me to get new carpet and repaint the whole unit. This is my review based on the two years of experience. Also, raised my rent after the a/c needed to be replaced and they said it was due to the hurricane and no damage was done to the unit on the second floor.

It’s now December 17,2024 and I have yet to get any reply back for a charge from this company. If you go with the Obligo route they charge you no matter the situation and then they will fight you for it. I saw that they changed the paint and changed the flooring but still charged me. Rent at your own risk. They will rise rent after your first year. Make sure you take pictures of everything you see and the place has roaches cause garbage is next door in locker room. I left this place in July and they are still charging me for old paint,carpet and cabinets. Good luck!

Deliana M.

Melissa has been amazing throughout the entire process of selling my parents home. She took professional photos of the property & maintained constant communication with me. She made the entire process so easy. I honestly couldn’t have done it without her help. Highly recommend her!

Violet

Thank you Susana for your help this weekend. My family and I are interested in a property with Trust home and Susana called and spoke with us about the home. She sent us the link to be able to see inside and we were so happy. We ran into some issues with getting in the home but no matter what or how many times we called she always answered or called us back right away.
She made my father's day because he has had 3 strokes and but when he saw the outside of the home at first he told me that this is the house. Looking inside was the icing on the cake for him. He fell in love with the home. We might not get it but to see him happy was priceless for me since his wife passed away. Thank you Susana for going that extra mile to make the experience a wonderful one.

Sarah G.

We worked with Graham Hardy to remotely sell our rental property and we could not be more grateful for his expertise and attentiveness. He worked hard to negotiate on our behalf without our prompting and saved us money by doing so. He was easy to communicate with and very prompt and proactive. We highly recommend him for all of your real estate needs!

Marcus

I would like to highlight Michelle for her exceptional performance and dedication. Her professionalism, attention to detail, and positive attitude have been instrumental in achieving success. Michelle consistently goes above and beyond, ensuring tasks are completed with precision and care. Her excellent communication skills and ability to collaborate effectively makes her an invaluable asset to your company. I truly appreciate her hard work and commitment to excellence. Keep up the amazing work!

Rebecca H.

Good afternoon , I’m writing this review for Susana Canedo, she was VERY helpful , she answered all my emails in a very quick time manner. She was VERY helpful with letting me know what I needed and didn’t need. I would definitely recommend TrustHome Properties to everyone and anyone that I may come across that is looking for a friendly area to call home and VERY friendly and helpful people. GOD Bless. 🙏🏻.

Phoebe B. (.

I am extremely frustrated with this company. I asked two weeks ago if the owner of the property I was interested in was okay with non-families renting and the owner confirmed they were okay with it. I applied a week ago and the email said I would reveive a response in24-48 hrs after the application is submitted. Not only did it take an entire week for us to be denied because the owner changed their mind about the roommate situation, but I had to reach out every day after the 48 hrs went by with no response from the leasing company. The leasing company and the owner were aware that I had to move in less than a week from when our application was denied. I asked from the start before we even applied so I wouldn’t waste my money and time for the application process and they obviously don’t care that they put me in a terrible situation and I could end up without a home. The “ Please let me know if you are interested in any other address, and we can verify with the homeowner to ensure they will accept your applications.” obviously is pure bull and infuriating. I could’ve spent the last 2 weeks searching for a property that would fit well with us and now I’m at risk for homelessness.

Sonya B.

Everybody in this company that I talk to today was absolutely fantastic. Worked hard to get me approved for the rental property that I was wanting to get into. They did get me approved to get everything done was absolutely fantastic. Was the fastest approval in working rental place I have ever worked with. Thank you for being so amazing.