The Waymark - Walnut Creek, California

Anna M.

I recently visited The Waymark, and I couldn't be more impressed! The rental office is fantastic, and the amenities are amazing, especially the gym with its three levels—it's truly impressive! Erik, the manager, is incredibly attentive. Highly recommend Waymark for anyone looking for a great place to call home!

John B.

We have lived at the Waymark for a few months now and would like to give our honest review.

Pros: Close to freeway and downtown Walnut Creek; Great Amenities (gym, etc); People who live here are mostly working professionals who are respectful; maintenance team has been great and addresses issues quickly; leasing team is great as well and answers any questions you have in an appropriate timeframe.

Of course there will be a few cons so I will attempt to just write down a few that bother me.

Cons:

Mailroom: We pay for the storage lockers and sometimes the packages wont be in there (not Waymarks fault). The mailroom is sometimes a huge mess and you really need to dig into the packages to find your own.

The Pool: I have not seen the pool cleaned routinely. People do use the jacuzzi and Pool past the closing time which is frustrating when they are loud.

Elevators: Elevators are unusable more than you'd like to see. I am talking about 2-4 weeks long.

Animals: I have seen dog crap in the hallways and stairs. Dogs like to pee anywhere and can def smell it. Animal hair is also an issue.

Garbage rooms: People think they can dump anything in the garbage room. Its quite embarrassing to see people not be able to put their trash down the chute.

Lastly....

Parking: The Waymark has parking for its tenants (monthly fee per car). But apparently they do not check who parks there. I have seen tons of vehicles without parking permits who park right up front (near the leasing elevator). It kinda defeats the purpose of paying for parking and then having to park in the very far back meanwhile individuals who do not pay get better parking. I understand you cannot audit the garage every minute but this has become a huge issue. You will also notice vehicles waiting for someone to open the gate and then follow you in (when its working of course, it has been inoperable at the moment for a couple of weeks). If the Waymark is not auditing the parking garage or handing out warnings to individuals without permits then why would anyone want to pay for the monthly permit?

Also, one of the individuals that works here made an effort to make his/her own reserved parking with a TOW notice on his/her spot. Absolutely laughable considering no one checks for permits here.

Colin C.

I'm not writing this review to say you shouldn't live here, just to say you shouldn't fall for their promise of a luxury building with it's own social events, fitness classes, shops, and dining. All of those things are disapointing to the point it's just gotten embarassing.
Also a while back they were giving people prizes to leave good reviews, so.

Also don't live here if you can't handle a lot of noise coming through from upstairs or if you rely on a working elevator. It can't be overstated how often the elevators break. There's like 5 or 6 in the building and I don't think there's ever been a time where they're all working.

There's a lot more I could say. Maybe I'll leave a full review sometime. Basically it started out good and then just went downhill. At the end of the day it's just another building like every other new development. Looks nice, but they cut corners, over promise, and under deliver.

It does seem maybe they're trying to fix it though. They just got a new management team. And thank god the awful new resident coordinator Julie went with them. If it gets better I'll definitely update.

C C.

I've lived here for 2+ years and it's a mixed bag. Overall, the waymark leaves a lot of be desired. Worth it only with a lease deal.

+
Local vendors opening in the building
Proximity to downtown
Neighbor community

+/-
Events

-
Facility cleanliness
Enforcement of building policies around pet waste, trash, or smoking
Building accessibility
Loud fire alarms
Regular entry of maintenance into your apts
Building security and surveillance
Water pressure
Building management app

Allie C.

I was extremely excited to move here at first and I planned to remain for a few years. Amenities just looked amazing. You will immediately want to move here just by looking at the place dismissing the unfriendliness of management. Unfortunately from the start, many issues arose. I started at a bottom unit and I could hear my neighbors very loudly. The unit had many issues, so maintenance constantly would have to come. One of the maintenance guys “the supervisor” is extremely creepy and inappropriate. Management was on notice of this inappropriate behavior and they instead were extremely dismissive and defensive about any issue. As well as retaliatory.

I needed assistance after office hours to get into my apartment because I was robbed and they took everything in my purse including my apartment keys. Contacting after hours and lock out fee is $250 and yet they stated that they were doing me a favor by coming because they were so bothered to come do their jobs. They are not doing any favors as you will pay for every service. Surprise surprise the creepy maintenance was the emergency contact but refused to show up and instead asked one of the leasing girls that lives in the complex to take care of his job who didn’t show for hours and when I was upset, they again stated they were doing me a favor, when clearly I was paying for a service.

Later, I moved to another unit which also had problems. HVAC had issues for a month and they wanted to force me to have the creepy maintenance come fix it because they are of course understaffed. I ended up having a leak.

One of the floors in building A flooded. Elevators don’t work constantly and they take many months to fix. Fire alarms constantly going off. Everything is broken at the rooftop.

Every tenant I have spoken to feels the same way. No one wants to renew and they are having to find a place just after a year, some leaving even earlier and breaking their lease. 30 tenants even wrote a letter to management expressing many issues. I’m sure they will be dismissive as always. The place looks amazing but RUN while you can. Go somewhere else!

AM W.

In concept, The Waymark was a great architectural vision. Yet in reality, the modern aesthetics are distraction to several construction defects, poor maintenance and leadership. The poorly built floors force upon you to experience the EVERY FOOT STEP of your upstairs neighbor! After complaining management will attempt to make you out to be unreasonable in expecting peaceful enjoyment of your unit. Instead of initiating a mutually agreed upon plan to alleviate your complaints about defective FLOORS, you will be insulted by their counsel (to yours) to avoid accepting the real problem, the poorly constructed floors. Then asked to call security through the night to document the stomping and spend your time at The Waymark in a state of sleep deprivation and exhaustion. You will have no communication from management to guarantee the stomping will end, because this is fully unattainable. How does management control a tenants heavy footsteps on poorly built floors? Of course, this becomes absurd to all parties involved. To the opposing side, if you are heavy footed be prepared to have ongoing complaints about your stomping and live in buildings where ballerina style tiptoeing is required. The builder took short cuts on flooring and tenants will only discover when they move in!

As noted in prior reviews, many of the elevators have not worked for months at a time. Theft has occurred in different areas of buildings due to zero security cameras with no follow up from management. An archaic package delivery system leaves you to hunt down your packages all over the property. The Waymark app they ask you to download doesn’t allow for maintenance requests, much luck needed in getting understaffed maintenance to your matter. The oversized hot tub is covered in a growing brown stain we still know nothing about. The two ADA chairs at the pool do not work and management seems fully unaware. The resident hallways look like inebriated gladiators went ballistic with battle axes trashing walls, doors and carpets. The rooftop bbq’s don’t work, along with the large tv and audio control tablet recently stolen. Community smokers happily smoke away in their apartments without general and ongoing notices to keep the buildings smoke free as per CA state law. If you have visitors each vehicle will pay in guest/retail lots while residents were never notified, parking fee signs just appeared one day. Several prior staff were let go or left without replacements and the community is suffering from their absence as well as a continued lack of communication about all matters to residents.

Think twice before you sign your lease if you desire regular sleep, peaceful enjoyment of your space, and a fully functional and tidy upscale community! Beware, management will respond to complaints about their building with unconvincing lip service, retaliatory statements or non-action. Their inability to address complaints and constructive criticism is unprofessional and steadily increasing frustration in existing residents. As evident by a recent thirty resident demand letter and an increase of reported negative experiences in reviews. It is shocking to hear this is managed by global Greystar Management Corp., their objective is far from tenant satisfaction, they just want units filled and residents paying rent on time, yet do not fulfill their obligations.

Warning : This ship is sinking and the Captain appears to have jumped overboard!

Yuri G.

We were searching the web for a family friendly apartment complex and we found The Waymark Apartments. Decided to book a tour and we encountered a friendly and knowledgeable gentleman Esteban who booked us a tour instantly accommodating the time to our schedule even though wasn't offered online. As soon as we entered the building (hard hat and construction vest on) we fell in love with the design and spacious 2 bedroom apartment, perfect for our small family. My 2 year old daughter was drawn immediately by the grand courtyard and the green turf surface with nice wooden decking where she immediately started hoping all around...we moved in 2 days ago and definitely we are happy to call The Waymark our home. Thanks so much to Esteban Moroz leasing manager who took the time to show us around and make this experience pleasant.
We highly recommend The Waymark to anyone who wants to live in the heart of Walnut Creek and enjoy this amazing community.

Vanessa H.

The building is beautiful and well- maintained, welcoming atmosphere, and the staff is incredibly friendly and always ready to help.

The location is fantastic, close to everything. I highly recommend The Waymark to anyone looking for an apartment.