Cozy Home Services - Vacaville, California

SlF

The names weren't provided. The crew work long and hard. I'm sure they were here much longer they had planned. No complaints, just excellent workmanship.
The only things, and we talked about them briefly were visual design perspectives. From a contractor's perspective every thing was laid out fine. I admit I'm anal on how the visual perspective should be; cables and hoses not seen where possible; new holes in building should not be seen, rather placed where existing lines, knobs, standoffs, etc. are. In most cases, not only do things look better, but the new work uses shorter 'runs'. Don't get wrong, from a contractor work perspective, everything would have been great. From a 'Design Layout things ended up looking great and probably took less time and materials.
The bottom line is the crew was very pleasant to have here, was very qualified, worked well together and did their very best to accommodate me.

☆☆ Now if we could get my cell phone to communicate and, per PG&E, recognize that a new Hybrid Electric Hot Water Heater replaced an old Gas unit. ☆☆

GREAT JOB - THANKS!

SnM

Lewis W.

I discovered this Amazing Company, while searching, and doing my do diligence, for a new hvac system, for my home. After having a couple of companies come out, and high pressure sales me. From the moment, i spoke with the business office, i was impressed, and felt comfortable here. There was no pressure, just accommodation, and the desire to earn my business. I said I was not available until 7pm. No problem, I will have Jason..the owner contact you then. Not a sales person, the Owner!. I was asked if i wanted a phone call, or to meet in person. I opted for the call. Jason called, explained in detail, and easy to understand his equipment, warranties, rebates, and tax advantages. An all electric system, which will lower my PG&E bill each month as well, as leave a lesser footprint in the environment. I did my further due diligence, and the very next day, Jason came out, inspected my house, which at that time, discovered my water heater was leaking, so I added that, and retained Cozy Home Services. Unfortunately, they were swamped with installations, so I had to wait. He assured me it was a 1 day installation! I could not imagine how. When they arrived, they were early, very professional, all of the men were uniformed, in several company trucks. They were very courteous, very respectful of my property, and answered any questions I posed. These professionals went about their work, with precision movements! “Rolex” has nothing on them! I now understood, how they could install everything in 1 day! All of the equipment was installed in 1 day! Jose was the Site Manager, Dan was a Master Plumber, from the plumbing department, Steven and Roland assisted Jose, Justin and Gustovavo, were supporting technicians to the team. James (Jimmy) was from warehouse support, to ensure everything they required to do the job was on sight, and of course Jason, arrived to ensure i was comfortable with the process. When the job was completed, the system was thoroughly checked, explained to me, I would be remise not to include the Amazing Office staff, and their Accounts Receivable Department. Ms. Carla, Ms. Jaime, and Ms. Gloria, who manages the Office Operations.
When the team left my home, the only “footprint” they were there, was my new system, water heater, and my complete satisfaction! Im 75yrs. young, and have not experienced this type of Customer Service in years! Please don’t take my word for it…call and you also, will have an Amazing experience!

Desiree G.

Thank you Colby!! Love cozy home services! High levels of expertise and customer service. High tech, high quality, reasonable prices and customer service that is unbeatable! Truly! Colby, Thank you for listening to me, and hearing what I say and for all the extra effort you put into my home (as if it were your own). Jose and you are my two go to guys!! 5 star service all around and with every interaction. Much appreciate you and cozy home devices.

Nicholas S. G.

*UPDATE*

*update* STILL have not received our $1,000 rebate which was a selling point promised by Jason. 9 months post install.

The crew was amazing, everyone . Especially Taylor. Very professional and respectful. Appreciate everyone from Cozy that we have dealt with, so thank you!

Matt N.

I'm adding comments to my 5 star review because I'm not feeling as lazy atm. Cozy Home Services has always done right by me. My last technician, Chris, really went above and beyond and was great to be around and work with. Thanks for always being on top of things!

JamesAptakin

Extremely professional accommodating, quick fast and affordable and respectful the home highly recommend this company that has honesty, integrity, and trust. We are extremely pleased with everything from start to finish. They made it feel so easy and non-stressful they wear shoe covers and respect your home and are extremely professional.

James L.

By a very large margin Jason gave me the best price when it came time to change my 30-year old HVAC for a new one. After we had concluded the deal a team of his installers had the new system up and running within two business days. Finally, when adjustments were needed Jason’s technicians responded quickly and competently to resolve minor issues.

All in all I’m completely satisfied with Cozy’s prices, people, and service and can recommend them unreservedly.

CINDY M.

This was an easy pleasant experience to get a complete HVAC system. Jason Grant was very helpful and knowledgeable. He was very communicative about each step of the process. He was very timely in response to questions we had during the whole process. The work was done professionally with very little disruption to our lives during the installation. This all happened in a timely manner and very efficiently! We appreciated the whole process! We would definitely recommend Cozy Home Services for an HVAC project!